Regional Manager

Daifuku; Carrollton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Elite Line Services (ELS) is seeking a senior operations leader to guide site managers and teams in achieving safety, quality and customer satisfaction goals. The role entails overseeing financial and technical activities, supporting contract development, and driving continuous improvement across multiple sites.

You will maintain client relationships, lead annual operating plans, review P&Ls, and ensure regulatory and safety compliance.

Qualifications

• Bachelor’s Degree in related field and/or 10 years’ experience in a high-level service industry management position.
• 5+ years’ experience in service provision, adhering to contract terms.
• Strong administrative, communication and leadership skills and abilities, including verbal and written communication.
• Basic knowledge of State and Federal Employment laws.
• Ability to travel up to 50%.

Responsibilities

• Provide operational assistance and guidance to Site Managers and site teams.
• Oversee business, financial and technical activities of Operations and Maintenance sites.
• Coordinate development of Site’s annual operating plan and budget.
• Maintain client relationships and end-to-end customer service experience.
• Engage in contract reviews and responses, and support bidding for new contracts.
• Ensure safety, quality and environmental compliance across sites.

Skills

Leadership

Administrative skills

Communication

Attention to detail

Time management

Conflict resolution

Education

Bachelor's Degree

Tools

MS Office

Job description

Responsible for providing operational assistance, support and guidance to Site Managers, site teams, and customers to achieve excellent safety results, customer satisfaction, and employee satisfaction while maintaining quality standards and meeting operational and financial goals.

• Support the overall company safety culture, set the example, hold team members accountable for safety behaviors and policies, and recommend areas for improvement.
• Foster a team environment at both the site and regional levels in support of overall company objectives.
• Oversees the business, financial and technical activities of Operations and Maintenance sites.
• Engage with the Business Development process, including contract review.
• Coordinate development of Site’s annual operating plan and budget.
• Routinely review P&Ls for designated regional sites.
• Maintain client relationships and own overall end-to-end customer service experience.
• Plan, develop and implement systems and procedures to ensure the operating quality, environmental compliance, and safety of assigned sites.
• Generate and recommend purchasing approval in support of assigned sites.
• Establish site and Site Manager goals and conduct performance appraisals/reviews.
• Recommend recognition and/or disciplinary action of personnel as necessary.
• Engage in compensation reviews and follow-up of annual employee increases per contract.
• Conduct regular relationship meetings with contract customers to ensure proper services are being provided and to determine prospects for future sales.
• Identify, monitor and evaluate Warranty Support opportunities at assigned sites.
• Compliance with ELS Safety program policies and procedures.
• Contribute to potential sales opportunities to include reading and understanding RFPs, writing RFP responses, assessing headcount needs, and determining capital and contractual requirements to follow through with a new contract.
• Maintain a valid driver’s license and be insurable under the employer’s insurance policy.
• Perform additional duties/assignments as may be required by management.

BASIC REQUIREMENTS

• Bachelor’s Degree in related field and/or 10 years’ experience in a high-level service industry management position.
• 5+ years’ experience in service provision, adhering to contract terms.
• Strong administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching, and counseling.
• Basic knowledge of State and Federal Employment laws.
• Basic knowledge of airport operations and maintenance.
• Ability to pass required background checks.
• Ability to travel up to 50%.

PREFERRED QUALIFICATIONS

• Advanced knowledge of airport operations and maintenance.
• Advanced administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching, and counseling.
• 7+ years’ experience in contract administration.
• Bachelor’s Degree and 10+ years’ experience in a high-level service industry management position.

Additional Skills And Knowledge

• Ability to maintain confidentiality.
• Excellent communication, organizational and interpersonal skills.
• Ability to influence and persuade management level employees.
• Attention to detail a must.
• Ability to work unsupervised.
• Ability to manage time and prioritize work.
• Ability to establish priorities in a changing environment.
• Ability to build and maintain solid relationships with customers.

Computer Skills

Proficient in MS Office to include Word, Excel and Power Point.

Other Requirements

Must be able to read, write, speak and understand English.

PHYSICAL DEMANDS

Lift/Carry

• Stand - F (Frequently)
• Walk - F (Frequently)
• Sit - O (Occasionally)
• Handling / Fingering - F (Frequently)
• Reach Outward - F (Frequently)
• Reach Above Shoulder - O (Occasionally)
• Climb - O (Occasionally)
• Crawl - O (Not Applicable)
• Squat or Kneel - O (Occasionally)
• Bend - O (Occasionally)
• 10 lbs or less - O (Occasionally)
• 11-20 lbs - O (Occasionally)
• 21-50 lbs - O (Occasionally)
• 51-100 lbs - N (Not Applicable)
• Over 100 lbs - N (Not Applicable)

Push/Pull

• 12 lbs or less - O (Occasionally)
• 13-25 lbs - O (Occasionally)
• 26-40 lbs - O (Occasionally)
• 41-100 lbs - N (Not Applicable)

Activity is not applicable to this occupation.

Other Physical Requirements

Vision (Near, Distance)

WORK ENVIRONMENT

Office environment in a controlled atmosphere building for the majority of the time. While auditing sites, you will encounter all of the above movements.

ELS STATEMENT

Elite Line Services (ELS) is an Affiantative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, gender identity, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail].

This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.