Regional Maintenance Specialist

Bath & Body Works; Columbus (OH); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Wellness center

EAP

401(k) match

Paid time off

Parental leave

Product discount

Job summary

Bath & Body Works is seeking a Maintenance Liaison to support a portion of our 1800+ stores from the Columbus, OH home office. The role acts as a bridge between field leadership, store operations, HR, Real Estate, Maintenance and Construction, ensuring timely resolution of maintenance issues and escalations with a customer-focused lens.

You will partner with project managers on approvals, identify maintenance trends, and manage tickets in the FEXA system for your region.

Qualifications

• Requires organization and multitasking across field and home office.
• Experience supporting maintenance tickets in a multi-unit retail setting.
• Strong communication with home office, field, and external partners.
• Knowledge of general maintenance practices, tools, and resources preferred.
• Experience with FEXA system preferred.

Responsibilities

• Act as liaison between field leaders, store operations, and maintenance teams for issues.
• Manage maintenance tickets and approvals in FEXA for the region.
• Collaborate to resolve unplanned store closures due to maintenance.
• Coordinate with Project Managers on maintenance approvals and concerns.
• Identify maintenance trends and report to the Associate Project Manager.

Skills

Highly organized

Maintenance tickets

Communication

Maintenance practices

FEXA experience

Education

Trade or maintenance experience or 2/4 year degree preferred

Tools

FEXA

Job description

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

This role acts as a liaison between the home office and field by supporting a portion of Bath & Body Works 1800+ stores with store maintenance issues and escalations. This role collaborates cross-functionally with Field Leadership, Store Operations, HR, Real Estate, Maintenance, and Construction. The specialist will partner to understand trends, act quickly to partner to resolve issues, and execute day-to-day support through a customer-focused lens.

Responsibilities

• Act as liaison between field leaders, store operations, and maintenance teams for all maintenance issues and escalations.
• Responsible for all maintenance tickets and approvals in FEXA for assigned region.
• Partner with store operations and field leadership to resolve unplanned store closures due to maintenance issues.
• Partner with Project Managers on maintenance approvals and customer concerns as appropriate.
• Identify maintenance trends as they develop and report them to the Associate Project Manager for reporting purposes.

Qualifications

• Highly organized with the ability to multitask.
• Experience supporting maintenance tickets in a multi-unit retail environment.
• Ability to communicate with home office, field, and external partners expertly and effectively.
• Solid understanding of general maintenance practices, tools, and resources preferred.
• Previous experience with FEXA preferred.

Education

• Direct trade or maintenance experience or 2/4 year degree preferrable but not required.

Core Competencies

• Drives Results
• Action Oriented
• Decision Making
• Nimble Learning

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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