Regional Logistics Coordinator

Music & Arts

Dallas (TX)

On-site

USD 24,796 - 27,552

Full time

14 days+

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Job summary

A leading music education organization seeks a Regional Logistics Coordinator in Dallas, TX. This role supports field productivity, enhances educator experience, and manages logistics operations. Candidates must have at least a high school diploma and 3+ years of experience in operations or sales support. Strong organizational and communication skills are essential, along with proficiency in Microsoft Office and familiarity with Salesforce. The position offers an entry-level full-time contract with competitive hourly pay.

Qualifications

Minimum 3 years of experience in operations, logistics, or sales support.
Skills in managing multiple workflows in a fast-paced environment.
Willingness to learn about band and orchestral instruments.

Responsibilities

Serve as operational partner for Educational Account Managers.
Manage the full lifecycle of school orders.
Communicate proactively with sales teams regarding order statuses.

Skills

Organizational skills

Attention to detail

Communication skills

Proficiency with Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

Job description

Join to apply for the Regional Logistics Coordinator role at Music & Arts

Music & Arts is the nation’s leading partner in K–12 music education, and our School Services business requires disciplined, efficient operations to deliver on that mission. As the organization shifts into a modern B2B sales model, operational support has become a strategic advantage—not just a back‑office function.

Empowering Educators. Supporting Field Teams. Strengthening Operations.

The Regional Logistics Coordinator (RLC) is the operational engine that fuels field productivity. RLCs eliminate friction, streamline order workflows, manage repair and rental logistics, and ensure that Educational Account Managers (EAMs) and District Managers (DMs) stay focused on what matters most: serving educators, growing school programs, and increasing our market impact.

The RLC enhances educator experience, improves order accuracy, accelerates turnaround times, and strengthens the operational infrastructure of School Services across the region.

Essential Functions (not all-inclusive):

Field Sales Support & Productivity Enablement

Serve as the primary operational partner for EAMs, ensuring they maintain maximum educator‑facing time.
Remove administrative burden by managing non‑selling workflows, standardized processes, and documentation requirements.
Communicate proactively with EAMs regarding order statuses, backorders, inventory availability, repair timelines, and logistical constraints.
Ensure regional alignment with School Services leadership cadence by reinforcing key operational KPIs and SLAs.

Order Coordination & End‑to‑End Logistics Execution

Manage the full lifecycle of school orders - including rentals, repairs, accessories, replenishments, and new program setups.
Track purchase orders, inbound/outbound shipments, backorders, and replenishment cycles across stores, distribution centers, and repair facilities.
Validate accuracy of all order inputs including pricing, SKUs, shipping details, educator requirements, and supporting documentation.
Anticipate potential delays and take proactive steps to resolve exceptions before they impact educator satisfaction.
Maintain organized digital documentation for PO files, delivery confirmations, school‑specific compliance requirements, and issue logs.
Support rental season readiness by coordinating inventory visibility, replenishment needs, and store partnership workflows.
Manage repair pickups, delivers, and communication loops with educators, Educational Account Managers, and repair facilities.
Monitor gaining repairs, identify potential service risks, and elevate patterns to School Services Operations leadership.
Support regional product initiatives including educator promotions, accessory drives, and large‑scale program rollouts.

Communication, Issue Resolution & Educator Support

Serve as high‑quality communication bridge between educators, stores, repair shops, customer service, and field teams.
Maintain a professional, responsive, educator‑first communication standard in all interactions.
Quickly triage and resolve operational issues, collaborating with internal partners to ensure timely resolution.
Identify recurring friction points (order accuracy, repair flows, store bottlenecks) and propose improvements to leadership.

Salesforce, Documentation & Reporting Discipline

Ensure logistics data, order notes, repair statuses, and delivery timeline are accurately documented in Salesforce.
Support EAMs in maintaining alignment with routing, lead management, and regional operational SLAs.
Produce weekly logistics performance dashboards including backlog risks, inventory constraints, repair aging reports, and delivery timelines.
Reinforce data integrity and documentation standards that enable accurate forecasting and performance management.

Skills, Experience and Education

High School Diploma or GED required.
Minimum 3 years of experience in operations, logistics, or sales support (field‑support setting preferred).
Exceptional organizational skills, attention to detail, and ability to manage multiple workflows in a fast‑paced environment.
Proficiency with Microsoft Office and ability to learn CRM systems (Salesforce strongly preferred).
Strong communication skills with the ability to maintain professionalism across educator, store, and internal interactions.
Knowledge of band & orchestral instruments or a strong willingness to learn quickly.

Preferred

Experience supporting field sales teams, especially in a distributed or region‑based structure.
Familiarity with school music programs, music educators, or K‑12 environments.
Bilingual capability (especially Spanish).

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Pay Rate: $18.00–20.00/hr depending on location, background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email torecruiting@guitarcenter.com.

Seniority level