School Services Regional Director

Music & Arts; Richmond (VA); On-site; USD 105,000 - 123,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

Music & Arts is seeking a Regional Director to lead School Services across a multi-state geography, developing high-performing multi-level teams and strengthening educator relationships.

You will drive regional performance across rentals, repairs, product sales, and new school program acquisition, while enforcing data discipline, pipeline governance, and Salesforce usage.

Join a company with a long history and nationwide footprint, dedicated to expanding student access to music education.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 7+ years multi-unit or multi-state leadership experience.
• Proven success coaching leaders, managing field performance, and accountability at scale.
• Strong CRM platforms experience (Salesforce preferred).
• Experience leading through change and implementing new standards.
• Strategic leadership with executive presence and cross-functional influence.
• Operational rigor, execution discipline, and data-driven decision making.
• Conflict resolution and culture transformation.

Responsibilities

• Lead, coach, and develop District Managers to ensure regional leadership capability.
• Drive territory coverage, cadence, and governance across the region.
• Own regional performance across rentals, repairs, product sales, and new program acquisition.
• Enforce pipeline management, forecasting rigor, and Salesforce documentation.
• Develop regional growth strategy using datasets and CRM insights.
• Provide strategic guidance on district engagement and long-range planning.
• Oversee field time, coaching cadences, and governance across the region.
• Ensure educator satisfaction and seamless cross-functional customer experiences.

Skills

Leadership

Coaching leaders

CRM (Salesforce)

Strategic leadership

Data-driven decisions

Change leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Music & Arts is the nation’s leading partner in K–12 music education. Our School Services Regional Directors (RDs) are the senior field leaders responsible for driving regional business performance, developing high-performing multi-level teams, and strengthening educator relationships across a multi-state geography.

The Regional Director ensures District Managers (DMs) and Education Account Managers (EAMs) execute with discipline, professionalism, and strategic clarity. This role establishes the leadership cadence, culture standards, and operational governance required for School Services to operate as a best-in-class B2B sales and service organization.

By optimizing territory coverage, enforcing data discipline, elevating educator experience, and driving collaborative partnerships across the company, the Regional Director plays a mission-critical role in expanding student access to music education while delivering measurable business results.

Essential Functions (Not All-Inclusive)

Leadership & Talent Development

• Lead, coach, and develop District Managers to ensure consistent leadership capability across the region.
• Build a strong leadership bench through proactive talent identification, hiring, and succession planning.
• Establish and enforce leadership expectations tied to productivity cadences, culture, and operational discipline.
• Deliver structured coaching, performance evaluations, and development plans for DMs.
• Model professionalism, optimism, and accountability as the senior culture leader in the region.

Sales Execution & Business Performance

• Own regional performance across rentals, repairs, product sales, and new school program acquisition.
• Drive adoption of the standardized quota model (NSP, NNR, R&E) and ensure consistent performance governance.
• Ensure territory-level strategies are aligned to regional opportunity and school density.
• Review regional sales analytics, identify performance gaps, and drive corrective actions with urgency.
• Ensure DMs execute weekly pipeline management, forecasting rigor, and accurate Salesforce documentation.

Regional Strategy & Territory Optimization

• Develop a comprehensive regional growth strategy using datasets, CRM insights, and market analytics.
• Optimize district and territory structures to maximize coverage, educator engagement, and revenue growth.
• Partner with company leaders to scale best practices, implement strategic initiatives, and advance organizational design.
• Provide strategic guidance to DMs on district-level engagement, high-potential school targeting, and long-range planning.

Field Coaching, Cadence & Operational Governance

• Ensure DMs conduct consistent field time, ride-along, and structured coaching with EAMs
• Institutionalize and oversee the full leadership cadence (Monday/Wednesday/Friday rhythm)
• Monitor CRM data hygiene, SLA compliance, pipeline quality, and productivity metrics across the region.
• Guide effective deployment of Regional Logistics Coordinators (RLCs) to create selling bandwidth for EAMs.
• Maintain operational integrity across order workflows, logistics, financial controls, and corporate compliance requirements.

Educator Experience & Service Excellence

• Champion educator satisfaction through clear service standards and proactive issue resolution.
• Partner cross-functionally to ensure seamless customer experiences in rentals, repairs, fulfillment, and support.
• Identify systemic friction points and lead regionwide solutions that improve educator trust and long-term loyalty.
• Ensure the region consistently delivers professional, responsive, and high-ownership experience to all K-12 partners.

Community Engagement & Foundation Integration

• Partner closely with Operations, Marketing, IT, Merchandising, Repair Services, and Store Leadership to ensure cross-functional alignment.
• Represent the region in company-level programs, pilots, technology enhancements, and strategic initiatives.
• Provide regional insights to senior corporate leadership to inform business planning and organizational improvements
• Ensure all corporate priorities and School Services initiatives are executed consistently and on time across the region.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

• Bachelor’s degree or equivalent professional experience.
• 7+ years of multi-unit or multi-state leadership experience, preferably in education sales, B2B field organizations, or community-facing operations.
• Demonstrated success coaching leaders, managing field performance, and driving accountability at scale.
• Strong proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite.
• Proven experience leading through change and implementing new operational standards.
• Strategic leadership and executive presence.
• Multi-level coaching and talent development.
• Operational rigor, execution discipline, and performance governance.
• Data-driven decision making and analytical capability.
• Cross-functional influence and enterprise communication.
• Conflict resolution, change leadership, and culture transformation.

Physical & Scheduling Requirements

• Ability to travel 50–60% within the assigned region.
• Ability to work a flexible schedule including evenings and occasional weekends.
• Must possess a valid driver’s license and operate a motor vehicle safely.
• Ability to stand, walk, sit, bend, lift up to 20 lbs., and work on a computer for extended periods.

Why Music & Arts? Here's just some of the rewards:

Pay Rate: $105,000 - $122,500 annually depending on background and experience.

This position is eligible to participate in the Music & Arts Company bonus program based on Company performance.

Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

• Medical
• Dental
• Vision
• 401K plus company match
• mental health support
• paid sick/holiday/vacation time
• employee discount program
• tuition reimbursement options

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818-735-8800 ext. 2862 or by sending an email [e-mail].