Regional Library Operations Leader

King County Library System; Mercer Island (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

King County Library System seeks a resilient Operations Manager for the Mercer Island Library. The OM will supervise staff, manage daily operations, and coordinate regional services across the Riverview region to ensure safe, welcoming, and efficient library experiences.

The successful candidate will handle complex scheduling, incident documentation, budget tracking, and collaboration with department heads while upholding Intellectual Freedom and KCLS values in all interactions with the public

Qualifications

• Minimum: graduation from an accredited four-year college.
• Four years of customer service or operations experience, including decision making.
• Supervisory or operations management experience preferred.
• Ability to manage staffing schedules and payroll matters.

Responsibilities

• Serves as building manager and manages staffing and workflow, with primary responsibility for safe and efficient daily operations, including scheduling to meet operational and public service needs.
• Promotes a collaborative, inclusive, equitable and positive library environment. Resolves staff and patron incidents, problems, concerns, and conflicts under Code of Conduct, Bans or Trespass procedures.
• Serves as primary contact and onsite resource for volunteers, vendors, Friends of the Library, community groups, security, and emergency services.
• Collaborates with Public Service Coordinators and department heads in developing, recommending, and implementing policies and procedures for circulation and operations.
• Models, promotes, and supports Intellectual Freedom (IF) principles with staff and patrons. Conducts inclusive conversations on IF principles and resolves related concerns or redirects to appropriate source.
• Implements initiatives and assists with regional communications as a member of regional management team.Engages staff in safety drills and oversees Safety Designate and site safety measures.
• Coordinates with ITS and Facilities staff and contractors regarding equipment and facility related needs. Submits related help desk tickets and tracks progress of requests and outcomes.
• Oversees and manages ordering of office and equipment materials and supplies.
• Applies all KCLS Human Resources policies and procedures, including workplace standards, leave, pay, and accommodation administration.
• Works with KCLS Human Resources to fill open positions.
• Communicates with discretion regarding staff and patron issues.
• Schedules and monitors required staff training for direct reports. Provides training for non-direct reports where applicable.
• Manages and approves payroll time entries and leave requests, backing up other team members as needed.
• Selects, coaches, trains, develops and manages performance for direct reports.
• Coaches, reviews and disciplines employees, floaters, and substitutes directly when necessary, and provides feedback to supervisors.
• Tracks and monitors assigned budgets.
• Produces reports for assigned facility and functions.
• Performs collection maintenance using system guidelines, lists, requests.

Skills

Customer service

Decision making

Problem solving

Conflict resolution

Staff scheduling

Communication

IF knowledge

Multisystem management

Education

Graduation from an accredited four-year college

Job description

King County Library System seeks a resilient Operations Manager for the Mercer Island Library. The OM will supervise staff, manage daily operations, and coordinate regional services across the Riverview region to ensure safe, welcoming, and efficient library experiences.

The successful candidate will handle complex scheduling, incident documentation, budget tracking, and collaboration with department heads while upholding Intellectual Freedom and KCLS values in all interactions with the public