Regional Liability Adjuster-Major Case Unit

The Hanover Insurance Group; Itasca (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading insurance provider is seeking a Regional Liability Adjuster to investigate and resolve complex claims remotely. This full-time role requires 8-10 years of experience and offers comprehensive benefits and support for career development.

Benefits

Medical, dental, vision insurance

401K with company match

Flexible work arrangements

Tuition reimbursement

PTO and paid holidays

Qualifications

• Typically has 8-10 years of professional experience.
• Demonstrates strong written and verbal communication skills.
• Understands applicable statutes, regulations, and case law.

Responsibilities

• Investigate and resolve complex claims.
• Negotiate settlements and control expenses.
• Provide consultation in the development of claim strategies.

Skills

Negotiation skills

Organizational skills

Time management

Verbal communication

Written communication

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Claims systems (i.e., CSS, PMS)

Job description

Overview

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our major case unit is currently seeking a Regional Liability Adjuster to join our growing team. This is a remote position.

POSITION OVERVIEW:

Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country. Claims include but will not be limited to commercial auto, general liability (including bodily injury/property damage/personal and advertising injury), product liability, and liquor liability. May also work indirectly with various TPA (third party administrators) as needs arise. This is a full time/exempt role.

Responsibilities

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Work with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Possess a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
• Maintain a high level of communication with leadership.
• Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• May co-adjust cases to facilitate learning and to impact file.
• Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates. May have regional, zone or companywide scope.

What You Need to Apply

• Typically has 8-10 years professional experience
• Bachelor’s degree or equivalent experience. Higher level degree may be desired
• Dedicated to meeting the expectations and requirements of internal and external customers
• Makes decisions in an informed, confident and timely manner
• Maintains constructive working relationships despite differing perspectives
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understanding of applicable statutes, regulations and case law
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration
• Operates with latitude for un-reviewed action or decision.
• Computer experience (MS Office, Excel, Word, etc.)
• Proficient using claims systems (i.e. CSS, PMS, etc.)

Physical Demands & Work Environment

• Ability to use a personal computer and other standard office equipment
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods

Career Development

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• List of Benefits

EEO Statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.