Regional Liability Adjuster-Major Case Unit

The Hanover Insurance Group; Bedford (NH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Liability Adjuster-Specialty Claims to join their dynamic claims department. This role involves handling the most complex claims across the nation, requiring a high level of technical expertise and negotiation skills. The successful candidate will be responsible for investigating and resolving claims while collaborating with various professionals. The company values career development and offers comprehensive benefits to ensure a healthy work-life balance. If you're ready to make a significant impact in the insurance industry, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Tuition Reimbursement

PTO

Company Paid Holidays

Flexible Work Arrangements

Qualifications

• 8-10 years of professional experience in claims management.
• Ability to secure and maintain appropriate state adjuster licenses.

Responsibilities

• Investigate, evaluate, negotiate, and resolve complex claims.
• Provide technical guidance and training to lower level associates.

Skills

Negotiation Skills

Time Management

Communication Skills

Critical Thinking

Teamwork

Education

Bachelor’s Degree

Higher Level Degree

Tools

MS Office

Claims Systems (CSS, PMS)

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our claims department is seeking a Regional Liability Adjuster-Specialty Claims to join our growing team. This person can be based in one of the following states: NJ, PA, CT, NH, RI, MA, ME or VT. (REMOTE)

Position Overview:

Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and often require field consultation, field investigation and providing a high level of technical expertise to many professionals throughout the country. Specialty claims include but are not limited to Cyber claims nationwide, liquor liability in the Northeast, assault and battery claims in the Northeast, Technology errors and omissions claims nationwide, New York Labor Law and major general liability and auto claims in the Northeast.

In this role you will:

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Work with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Possess a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
• Maintain a high level of communication with leadership.
• Be responsible for providing consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• May co-adjust cases to facilitate learning and to impact file.
• Be recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates with regional, zone or companywide scope.

What you need to apply:

• Typically has 8-10 years professional experience.
• Bachelor’s degree or equivalent experience. Higher level degree may be desired.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Makes decisions in an informed, confident and timely manner.
• Maintains constructive working relationships despite differing perspectives.
• Strong organizational and time management skills.
• Ability to negotiate skillfully in difficult situations with both internal and external groups, demonstrating ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understanding of applicable statutes, regulations and case law.
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Operates with latitude for un-reviewed action or decision.
• Computer experience (MS Office, Excel, Word, etc.).
• Proficient using Claims systems (i.e. CSS, PMS, etc.).

Physical demands & work environment:

• Ability to use a personal computer and other standard office equipment.
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).
• Click here for the full list of Benefits.

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.