Regional Laboratory Support Specialist

Kaiser Permanente; Richmond, Northern (CA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

The Kaiser Permanente laboratory is seeking a Laboratory Assistant I to support high-volume pre- and post-analytic workflow in a fast-paced environment. You will receive, sort, label, and deliver specimens and assist with automation systems and LIS software.

Responsibilities include processing specimens, troubleshooting equipment, packaging samples for routing, and delivering accurate information to internal teams. Strong attention to detail and customer service skills are essential.

Qualifications

• Must be able to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Responsibilities

• Receive, sort, aliquot, label, recaps, prioritizes and deliver specimens to correct technical department.
• Operate automated specimen processing equipment and associated software.
• Maintain automation (preventative maintenance, cleaning, etc.) and perform basic troubleshooting.
• Prepare specimen transport containers for delivery to facility laboratories; package and record specimens for forwarding.
• Provide customer service and resolve specimen or patient data problems per SOP.

Skills

Reading comprehension

Writing

Customer service

Communication

Education

High School Diploma/GED

Tools

RILIS / LIS system

Barcode readers & printers

Job description

Job Summary:

Under general supervision of the Department Manager or designee, and direct supervision of the section supervisor, utilizing high volume, advance, and integrated pre and post-analytic automation systems, computer applications and also manual procedures as required, receives, sorts, aliquots, labels and delivers specimens; archives and retrieves specimens, prepares, packages and labels specimens for shipping; answers telephones; resolves problems involving specimens; operates, maintains and trouble shoots equipment; and performs other related duties.

Essential Responsibilities:

Utilizing high volume, advance, and integrated pre and post-analytic automation systems, computer applications and also manual procedures as required, receives, sorts, aliquots, labels, recaps, prioritizes and delivers specimens to correct technical department. Reviews transmittal documentation for accuracy. Operates automated specimen processing equipment and associated software. Maintains automation (preventative maintenance, cleaning, etc.) and does basic troubleshooting. Performs appropriate functions on various information technology systems and computer applications, e.g., RILIS (Region-wide Integrated Laboratory Information System) and middle-wares, for electronic processing of specimens, including the use of barcode readers and printers. Prepares specimen transport containers for delivery to facility laboratories. Packages, labels, and records specimens for forwarding to other laboratories. Answers telephones and relays accurate information to the caller. Provides customer service when required. Researches, resolves and follows through on specimen or patient data problems per SOP, using RILIS or other information technology systems or resources available. Archives, retrieves, tracks, and destroys specimens per SOP using automated laboratory systems. Keeps work area neat, clean and well stocked. Initiates computer generation of selected reports per SOP, and routes to the facilities as appropriate. Maintains and trouble shoots printers. Must be able to perform all Laboratory Assistant I duties Trains and orients new employees as necessary. Performs other related tasks as required. Supervisory Responsibilities: This job has no supervisory responsibilities. Compliance Accountability:

Grade 365

Basic Qualifications:

Experience

Must be able to perform all Laboratory Assistant I duties. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be willing to work in a Labor Management Partnership environment.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A