Regional Key Accounts Leader

MSC; Westbrook (ME); On-site; USD 83,738 - 131,588; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) and stock purchase options

Tuition reimbursement

Paid time off

Job summary

MSC Industrial Direct Co., Inc. is seeking a Regional Key Accounts Leader to drive sales growth across Maine, New Hampshire, and Vermont by expanding relationships with existing customers and cross-sell opportunities.

You will coach and develop Market Development Consultants, lead teams to execute strategic account plans, and ensure disciplined sales execution with a focus on accountability and results. The role requires travel within the region and strong leadership in a home-office setup.

Qualifications

• Bachelor's degree required; advanced degree a plus.
• 5+ years of progressive sales experience with new account acquisition and retention.
• At least 2 years of people leadership experience.
• Experience in industrial supply or related industries preferred.
• Strong analytical and data-driven decision making.

Responsibilities

• Lead and develop a team of Market Development Consultants.
• Build relationships with customers at functional and executive levels.
• Develop and execute strategies to deepen account penetration and revenue.
• Deliver tailored value-driven solutions addressing customer priorities.
• Oversee order processing, shipments, inventory and returns.
• Manage account receivables and ensure timely collections.
• Drive VMI services adoption at accounts and set pricing strategies with leadership.

Skills

People leadership

Strategic account management

Sales strategy

CRM proficiency

Communication & negotiation

Team coaching

Education

Bachelor's degree in business or related field

Advanced degree preferred

Tools

CRM software

Microsoft Office

Job description

BRIEF POSITION SUMMARY

The Regional Key Accounts Leader leads a team in driving sales growth by expanding relationships with existing customers and capturing cross‑sell and upselling opportunities within key account locations. Overseeing teams managing portfolios with potential revenues ranging from $25K to $250K, this role emphasizes strategic account management and effective people leadership. The Leader is responsible for coaching and developing Market Development Consultants, ensuring disciplined execution of sales strategies, and fostering a high‑performance culture focused on accountability and results. Key priorities include new account acquisition, deepening product penetration within VMI accounts, and guiding the team in delivering on‑site service and comprehensive account management to maximize customer retention and sustainable growth. The role covers Maine, New Hampshire, and Vermont.

DUTIES AND RESPONSIBILITIES

• Lead and develop a team of Market Development Consultants, building capabilities in customer engagement, account growth, and solution selling.
• Build and strengthen relationships with customers at both functional and executive levels, ensuring retention, satisfaction, and alignment with current and future needs.
• Direct the development and execution of strategies to deepen penetration within accounts, expand revenue opportunities, and achieve team sales and retention targets.
• Serve as a trusted advisor by guiding the team in delivering tailored, value‑driven solutions that address customer priorities.
• Oversee implementation of major company programs and initiatives within assigned territories and accounts.
• Ensure effective use of CRM and account management systems to track sales activity, analyze trends, and deliver accurate forecasting and reporting.
• Partner with internal teams to drive operational excellence and hold the team accountable for exceeding customer expectations through strong service orientation and follow‑up.
• Lead daily operations by overseeing order processing, scanning and verification of shipments, inventory accuracy, and return management to ensure efficiency, accuracy, and team performance.
• Oversee and manage account receivables, ensuring financial health through timely collections and disciplined processes.
• Drive the setup, adoption, and optimization of vending and VMI services at new or existing account locations.
• Collaborate with senior sales leadership to design competitive pricing strategies for non‑contract customers.
• Monitor market trends, competitors, and emerging technologies, equipping the team to provide forward‑looking solutions to customers.
• Prepare and review timely, accurate sales reports to ensure alignment with management expectations and performance standards.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement that reflects company values.
• Represent Market Development Consultants in cross‑functional initiatives, ensuring alignment of team execution with broader organizational goals.

QUALIFICATIONS

• Bachelor's degree in business, sales, or a related field required; advanced degree a plus (or equivalent experience).
• 5+ years of progressive sales experience with a track record of success in new account acquisition, retention, and account penetration; at least 2 years of people leadership experience preferred.
• Experience leading teams within industrial supply, manufacturing, or related industries (e.g., fasteners, chemicals, MRO, electrical, or food processing) strongly preferred.
• Demonstrated ability to coach, mentor, and develop sales talent while holding teams accountable for performance.
• Strong business acumen with the ability to analyze financial and operational data, develop action plans, and drive sustainable results.
• Excellent communication, presentation, negotiation, and executive relationship‑building skills.
• Proficiency in CRM systems, Microsoft Office (Word, Excel, PowerPoint), and other digital tools; ability to adapt quickly to new technologies and systems.
• Strong organizational and time‑management skills, with the ability to lead multiple priorities across territories.
• High degree of integrity, professionalism, and commitment to building long‑term customer partnerships.
• Willingness to travel within assigned territories; valid driver's license and insurance as required by state law.
• Ability to work effectively from a home office while managing a dispersed field sales team.

Bonus Points If You Have

• Industrial or manufacturing segment experience preferred.

Other Requirements

• A valid driver's license may be required.
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
• Willingness to comply with customer safety and PPE protocols.
• This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").

Compensation starting at $83,738 – $131,588 plus commission, depending on candidate location and experience.

Alongside competitive pay, we offer a comprehensive benefits program, dynamic healthcare plans, generous 401(k) and stock purchasing options, tuition reimbursement opportunities, and paid time off for holidays, vacations, and illness.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.