Regional IT Coordinator

Wilson Sonsini Goodrich & Rosati, Professional Corporation; Seattle (WA); In loco; USD 37.000 - 50.000; Tempo pieno

Descrizione del lavoro

Wilson Sonsini Goodrich & Rosati seeks a customer-focused Regional IT Support Coordinator based in Seattle. You will provide hands-on support to attorneys and staff, both on-site and remotely, resolving hardware, software, and AV issues quickly.

Responsibilities include imaging and deploying systems, maintaining inventory, and supporting conference rooms with Zoom and Teams. Travel to other offices may be required. AA degree or IT certs and experience in legal tech are preferred.

Competenze

• Two+ years of hardware and software support in a fast-paced enterprise environment.
• Experience supporting Windows 11 and macOS.
• Proficiency with Microsoft 365 and documentation.
• Familiarity with legal document management like NetDocuments is a plus.
• Ability to explain technical concepts clearly to non-technical colleagues.

Mansioni

• Provide on-site and remote IT support to attorneys and staff.
• Troubleshoot hardware, software, network, and AV issues.
• Imaging, configuring, and deploying systems; software and hardware upgrades.
• Manage conference room tech, AV equipment, and video conferencings like Zoom/Teams.
• Maintain IT hardware inventory and document changes.
• Coordinate work and escalate to resolution as needed.

Conoscenze

Customer service

Communication

Problem solving

Travel willingness

Formazione

AA degree preferred

A+ certification preferred

ITIL Foundation or similar

Strumenti

Windows 11

macOS

Microsoft 365

NetDocuments

Zoom/Microsoft Teams

Descrizione del lavoro

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion‑dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Wilson Sonsini Goodrich & Rosati seeks a customer‑focused Regional IT Support Coordinator to join our team. We advise the world’s most innovative companies and are committed to internal excellence that matches our clients’ spirit.

The Regional IT Support Coordinator will provide essential, hands‑on technical support to our attorneys and professional staff, ensuring they receive efficient and effective resolutions for all hardware and software issues. This role is critical in maintaining the productivity and technological effectiveness of our team members, directly contributing to the seamless operation of our legal and business services. This position is based out of our Seattle office.

Essential Duties and Responsibilities:

• Field incoming support requests from end-users via telephone, email, and the Service Desk system in a courteous and timely manner.
• Provide on‑site and remote support to end-users for network, hardware, printer, and application issues.
• Perform hands‑on support at the desktop level, including imaging, configuring, and deploying systems, installing and upgrading software, installing hardware, and managing data backup and restore operations.
• Manage the daily setup and support for conference rooms, including audio‑visual (AV) equipment and video conferencing systems like Zoom and Microsoft Teams.
• Perform preventative maintenance, including the checking and cleaning of workstations, printers, and peripherals.
• Conduct post‑resolution follow‑ups to ensure issues are fully resolved and users are satisfied.
• Assist in maintaining, controlling, and documenting all IT hardware inventory.
• Perform setup, breakdown, and professional cable management of user workstations.
• Participate in identifying and researching firm hardware needs and play an integral role in the successful implementation of firm‑wide IT initiatives.
• Take ownership of user issues by coordinating the necessary work, providing updates, and escalating as needed until a resolution is found.
• Work autonomously to provide white glove support services.
• Perform proactive analysis, and implement improvements as needed within your assigned office and throughout the firm.

Education and/or Work Experience Requirements:

• Two or more years of hardware and software support experience in a fast‑paced, enterprise technical environment
• Working knowledge of PC and Apple hardware, including mobile devices (Android, iPhone, iPad)
• Experience supporting current desktop operating systems, including Windows 11 and macOS
• Proficiency in Microsoft 365 applications, with strong documentation skills
• Familiarity with legal‑specific applications, such as document management systems (e.g., NetDocuments), is highly desirable
• Knowledge of IT security best practices and the discretion to handle confidential information
• Experience using AI tools to improve efficiency
• Ability to explain technical concepts clearly to non‑technical colleagues
• Strong analytical and problem‑solving skills
• Exceptional customer service and a professional demeanor
• Self‑motivated and detail‑oriented, with strong organizational skills
• Ability to prioritize and execute tasks both independently and as part of a team
• Willingness to travel as needed to support litigation, trials, or coverage for other firm offices

Preferred:

• Law firm experience is a significant plus
• AA degree preferred
• A+ certification preferred
• Additional certifications, such as ITIL Foundation, are a plus

The anticipated pay range for this position is as follows: $26.97 - $36.49 per hour. The compensation for this position may include overtime and a discretionary year‑end merit bonus based on performance. We offer a highly competitive salary and benefits package. Benefits information can be found here.

Equal Opportunity Employer (EOE).

Wilson Sonsini is committed to creating a diverse and inclusive workforce globally.

We have built a culture in which employees of all backgrounds, viewpoints, and experiences are encouraged and empowered to achieve their maximum potential.

Our firm is consistently recognized among the top law firms in annual diversity rankings.

For example, Wilson Sonsini ranked No. 2 among firms with more than 601 attorneys in Law360’s 2025 Diversity Snapshot.

Additionally, in 2025, for the seventh consecutive year, Wilson Sonsini achieved Mansfield Plus Certification, and in 2026, for the sixth consecutive year, the firm achieved a top score of 100 on the Human Rights Campaign Foundation’s Corporate Equality Index.

We are also dedicated to enhancing the communities in which we live and work by providing legal services, financial support, and volunteer services to worthy agencies and individuals in need.

In 2025, Wilson Sonsini attorneys and staff provided more than 80,500 pro bono hours, participated in 125 community service projects, and raised over $130,000 for charitable organizations and causes.

In addition, the Wilson Sonsini Foundation contributed more than $2.35 million to 112 law‑related organizations and 129 community organizations in 2025.

Wilson Sonsini has 17 offices in 16 technology and business hubs worldwide. Austin, TX Boston, MA Boulder, CO Brussels, Belgium Century City, CA Hong Kong London Los Angeles, CA New York, NY Palo Alto, CA Salt Lake City, UT San Diego, CA San Francisco, CA Seattle, WA Shanghai (China) Washington, D.C. Wilmington, DE

About Wilson Sonsini: Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion‑dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.