Full Time - Asset Protection Agent - Day

Lowe's; Newington (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off based on role, tenure, &

Flexible spending and health savings

401(k) Retirement account with company

Employee Assistance Program

Education support programs

Business Travel Accident insurance

Maternity and Parental leave

Adoption assistance

Lowe's Associate Discount

Other discretionary benefits

Job summary

Lowe's Loss Prevention role in Newington, CT is seeking a proactive associate to coach staff on shrink awareness and theft deterrence while partnering with leadership on trends. You will help deliver excellent customer service and maintain a secure store environment using surveillance tools.

Responsibilities include investigations, evidence gathering, and supporting law enforcement, along with responding to alarms and improving audit outcomes. Relevant licenses and education enhance candidacy.

Qualifications

• High school diploma or GED required or equivalent experience.
• Licensing exam within 60 days if state/local requirements apply.
• Experience in retail investigations preferred.

Responsibilities

• Coach associates and leaders on shrink awareness and theft deterrence.
• Partner with Store and AP Leadership to identify theft trends and promote awareness.
• Deliver SMART customer service and ensure resources are available.
• Maintain a safe, clean, and secure store environment with monitoring.
• Monitor activity with surveillance and tools to detect theft and policy violations.
• Conduct external theft apprehensions and interviews per laws and policy.
• Investigate and resolve criminal activity and support law enforcement.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures and respond to triggers.
• Provide feedback on audits and minimize shrink and risk.
• Respond to potentially violent situations with safety and composure.

Skills

Retail investigations

Theft deterrence

Customer service

Surveillance awareness

Education

High school diploma or GED

Associate degree Psychology or Criminal Justice

Tools

CCTV

EAS

Job description

Key Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.


• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.


• Deliver SMART customer service and ensure associates have the resources to do the same.


• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.


• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.


• Conduct external theft apprehensions and interviews in accordance with laws and company policy.


• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.


• Assist in internal investigations and provide evidence when needed.


• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.


• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.


• Respond effectively to potentially violent situations, ensuring safety and composure.


• This role may be assigned additional duties and responsibilities in support of business needs.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable


• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Qualifications

• Associate degree Psychology, Criminal Justice


• Business, Criminal Justice, Safety, or related loss prevention / asset protection field


• Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)


• Experience in using physical security systems (e.g., CCTV, EAS)


• Experience in investigations with Organized Crime and asset protection


• National certified training program (e.g., Wicklander-Zuwalski or Reed training)


• Professional accreditation (e.g., LPQ, LPC) or equivalent experience

Pay Range

Pay Range: $18.50 - $20.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .

Associate Benefits

• Health, Dental and Vision insurance


• Life and Disability insurance


• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time


• Flexible spending and health savings accounts


• 401(k) Retirement account with company match


• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs


• Education support programs, including tuition assistance and trade skills scholarships


• Business Travel Accident insurance


• Maternity and Parental leave


• Adoption assistance


• Lowe's Associate Discount and broad discount platform


• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.