Regional Inventory/Order Management Specialist

Thermo Fisher Scientific Inc.; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Site Specialist, where you will ensure flawless operations and outstanding customer service across various sites in the Midwest. The role involves extensive travel and requires strong communication and problem-solving skills. You will be responsible for various operational tasks, including order management and training support, while maintaining high standards of service and safety.

Qualifications

• High School Diploma or equivalent experience required.
• Proficient verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Travel extensively, up to 85%, for customer service support.
• Conduct Post Coverage analysis and update SOPs.
• Act as a Subject Matter Expert in Best Practices.

Skills

Communication

Problem-Solving

Time Management

Organizational Skills

Education

High School Diploma

BA/BS or equivalent experience

Tools

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Warehouse

Job Description

Are you an ambitious professional ready to take on a dynamic role with Thermo Fisher Scientific Inc.? As a Site Specialist, you will be an integral part of our mission to deliver world-class customer service across various sites in the United States. Your role will be crucial in ensuring our operations run flawlessly and our customers receive outstanding service.

Responsibilities:

Travel extensively, up to 85% travel, to provide temporary stocking and customer service support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training, and open positions, sometimes for extended periods. Duties include:

• Cover services such as order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desk top delivery, dry ice services, and others as required.
• Conduct Post Coverage analysis with recommendations to improve operational efficiency and corresponding Corrective Actions.
• Assist in updating SOPs and Work Instructions.
• Support new site implementations as needed.
• Assist stockroom sites to prepare for Annual Physical Inventories.
• Generate stock reports from ULSIM, conduct cycle counts, and make adjustments post inventory.
• Reconcile reports for finance as part of API.
• Provide training support and cover for new employees attending systems training.
• Offer site-specific training on operations, including proprietary customer systems.
• Act as a Subject Matter Expert in Best Practices for services like Order Management, Inventory Management, Glass Wash, Consignment, and Customer Owned Inventory.
• Acquire and maintain all necessary certifications to support site operations, including IATA and DOT certifications.

Minimum Qualifications:

• High School Diploma or equivalent experience; BA/BS or equivalent experience preferred.
• Willingness and ability to travel extensively (within the midwest) and work in diverse environments.
• Ability to establish and foster positive customer relationships.
• Proficient verbal and written communication skills.
• Proactive approach to problem-solving and adaptability to changing schedules.
• Ability to self-manage and operate independently.
• Display high level of confidentiality and accountability.
• Proficient in Microsoft Office suite.
• Strong time management and organizational skills.
• Ability to lift up to 50 lbs. and wear a respirator.
• Valid driver’s license and good driving record.
• Willingness to work beyond normal business hours and travel 85% of the time.

Preferred Qualifications:

• Experience with Thermo Fisher Scientific business engagements, particularly through Unity Lab Services.

Join Thermo Fisher Scientific Inc. and contribute to our goal of enabling our customers to make the world healthier, cleaner, and safer. Apply now and be part of a team that strives for excellence in everything we do!