Regional ID/DD Services Manager - East

DePaul Community Resources; Ashland (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

DePaul Community Resources is seeking a full-time Regional ID/DD Services Manager to oversee daily operations of sponsored residential programs within the Developmental Disabilities Division. The role supervises Residential Managers across multiple offices (Hanover, Amelia, Chesapeake; with additional coverage in Western and SWVA regions) and participates in DD Leadership Team activities.

Responsibilities include regulatory compliance reviews, staff evaluations, HR paperwork, home finding and

Qualifications

• Bachelor's degree in human services required.
• Five years of experience providing casework services to individuals with developmental disabilities.
• Supervisory experience required.

Responsibilities

• Evaluating monthly, quarterly, and annual reports/plans for Residential Coordinators/Managers for deadlines, policy compliance, licensing, and reimbursement.
• Reporting: main contact with community and providers to foster positive relationships and promote sponsored providers.
• Supervision: conduct annual evaluations, monthly check-ins, supervise interns, and coordinate with Directors on disciplinary issues and home visits.
• Recruitment: assist in interviewing, hiring, orientation, and training for Residential Managers and staff.
• Communication: maintain relationships with referral sources and residential managers to share information and problem-solve.
• Home Finding: assess prospective sponsored home providers, complete home studies, and enter information into licensing portals.
• Support Services: provide on-call rotations, core training for providers, and information sharing with DePaul stakeholders.

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• Vision insurance


• Dental insurance

DePaul Community Resources is seeking a full-time (37.5-hours per week) Regional ID/DD Services Manager to provide leadership and oversight for Intellectual and Developmental Disabilities (ID/DD) Residential Services across multiple locations.

This position supports services in the following offices:

• Hanover, VA


• Amelia, VA


• Chesapeake, VA

Candidates may be based out of any of the locations listed above.

JOB SUMMARY:

The Regional ID/DD Services Manager provides oversight & supervision of the daily operations of the sponsored residential program within the Developmental Disabilities Division. This position supervises all Residential Managers and facility needs, including space, furnishings, and equipment. The Regional ID/DD Services Manager participates as a member of the DD Leadership Team; this role requires the manager to maintain up-to-date knowledge in regulation and documentation review (e.g., nurse delegation, admissions, home approvals, ISP, and PCR review within the electronic records system). The position is assigned to an on-call rotation.

SUPERVISION RECEIVED AND EXERCISED:

The Regional ID/DD Services Manager will supervise the Residential Managers and report directly to the Director of Sponsored Residential Services.

Hanover, Amelia, and Lynchburg Residential Managers will report directly to the Eastern Regional ID/DD Services Manager. Fishersville, Roanoke, Christiansburg, and far SWVA (Abingdon, Big Stone, and Cedar Bluff) Residential Managers will report to the Western Regional ID/DD Services Manager.

ESSENTIAL FUNCTIONS AND DUTIES:

This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Evaluating:

Responsible for the evaluation of 1) monthly, quarterly, and annual reports/plans from Residential Coordinators/Residential Managers (completed before deadlines and remaining in compliance with policies, licensing, and reimbursement requirements), 2) HR paperwork (reimbursements, time sheets, etc.), and 3) program & services compliances with involved parties (DBHDS licensing regulations, Human Rights, Board of Nursing, Adult & Child Protective Services, Code of Virginia, DePaul policies & procedures, Health and Safety Requirements); including assisting sponsored homes with Residential Coordinators

Reporting:

Serve as the initial point of contact with the community and those seeking to become Sponsored Providers with DCR and promote a positive work environment with positive relationships with all involved parties (e.g., clients, sponsored homes, referral agencies, community liaisons, service providers, trainers/home finders across DCR service locations, staff for service locations within DePaul Community Resources)

Supervision:

Act as a supervisor by 1) completing annual staff performance evaluations (as required by Human Resources), 2) conducting one monthly checkup with all supervisees providing case-related problem-solving interventions (counseling, performance feedback), 3) participating in regular supervision meetings with the Director of Residential Services, 4) coordinating the use of student interns, referring college/university to ensure interns secure appropriate placement, 5) consulting with the Director of Sponsored Residential and Director of HR regarding resolutions for disciplinary issues, 6) attending home visits related to home openings, closure, and assisting with the assessment of homes (as requested/needed), and 7) participating and facilitating monthly meetings (DD Leadership Team, DD Residential Manager meetings, Admission/Home Finding meetings, etc.)

Recruitment:

Support in the recruitment cycle for Residential Managers, Coordinators, and other DD program staff as requested – interviewing, hiring, orientation, training for job duties and responsibilities, and ensuring supervisees are oriented to follow the agency policies & procedures

Communication:

Maintain consistent communication with 1) all community referral sources by keeping them informed of available homes/services, and 2) Residential Managers to problem-solve, discuss available sponsored homes or shared referral information

Home Finding:

1. Responds to all Sponsored Home Provider inquiries.


2. Staffs all prospective sponsored home providers with supervisor to assess applicant's appropriateness.


3. Gathers all information needed for assessment and study of potential providers.


4. Complete home studies on prospective providers in compliance (DePaul policies, DBHDS licensing regulations).


5. Coordinates pre-service training program for providers.


6. Present information concerning approved sponsored home providers to the DD staff.


7. Ensures provider homes comply with licensing/regulation standards (DBHDS, DMAS, program policies & procedures, Human Rights).


8. Enter home required information into DBHDS portal for final licensing approval.


9. Participate in and facilitate trainer/home finder meetings as the Program Director schedules.

Support Services:

1. Backup coverage for cases when the assigned Residential Manager is not available.


2. Core training to sponsored home providers in areas of expertise (as needed & requested).


3. On-call service rotations (as scheduled to maintain 24/7 emergency coverage).


4. Providing information for the success of DePaul programs & services to community organizations, associations, and media; will require to work closely with the Director of Residential services.

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:

Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that are demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

• Office and records administration techniques and procedures


• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar


• Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet


• DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS (Department of Behavioral Health & Developmental Services), HCBS (Home Community Based Services, HSAG (Health Services Advisory Group), DSS (Department of Social Services, and DMAS (Department of Medical Assistance Services)


• Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property


• Demonstrate a thorough working knowledge of the social, economic, health, and/or disability challenges and concerns of individuals served, care providers/birth families, and applicable community resources


• Demonstrate a thorough working knowledge of social work skills including, but not limited to, problem-solving, case conceptualization, assessment (psychological, psychosocial, behavioral, etc.), building relationships while maintaining professional boundaries, and executing sound therapeutic practice

Skill/Ability to:

• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times


• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely while purveying professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work


• Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion


• Demonstrate the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems


• Demonstrate the ability to negotiate, mediate, facilitate, mentor, and coach


• Demonstrate ability to train and instruct others


• Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, postage machine, shredder


• Collect and analyze data


• Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure a high-quality work product


• Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates, and work collaboratively in a team environment


• Interpret, understand, and implement complex policies and procedures based on changing statutes and regulations


• Prepare and write effective reports, maintain records, plan, prioritize, organize work, and review and approve documentation submitted by staff Communicate effectively in both oral and written form


• Make arithmetical computations and tabulations


• Operate a personal computer and proficient using electronic records systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Word, Outlook, and Excel


• Analyze and prepare concise and accurate documents, reports, and correspondence


• Effectively market the programs and services of the department


• Must be able to accept the rights, responsibilities, and differences of others.


• Work independently or as a team member; work under deadlines and handle crises


• Supervise and consult with professional staff effectively; provide strong leadership and establish good working relationships with supervisory staff, including residential managers, care providers, other community professionals, local social services departments, community service boards, and the general public


• Establish supportive relationships with supervisees and other program staff and provide constructive feedback when necessary


• Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs


• Develop objectives, evaluate effectiveness, and assess service plans for individuals served


• Demonstrated ability to work effectively with clients and families receiving services; assess client and family needs; assess the abilities of individuals and families to utilize DePaul services and other appropriate community resources; promote services toward self-sufficiency


• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations


• Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility


• Read and understand information and ideas presented in writing


• Assist with the general upkeep and cleaning of office areas and agency vehicles.

Other Characteristics:

• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued


• Demonstrate professional composure in difficult and stressful situations


• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work


• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

MINIMUM REQUIREMENTS TO APPLY:

A Bachelor's degree in a human services field or an acceptable degree is required. Must have five years of experience providing casework services to individuals with developmental disabilities. Supervisory experience within the field is required.

WORK ENVIRONMENT:

The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Participation in an on-call rotation and completion of job duties outside of normally scheduled hours is required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.

PHYSICAL REQUIREMENTS:

The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking from one-third to two-thirds of the time, sitting from one-third to two-thirds of the time, standing from one-third to two-thirds of the time, bending from one-third to two-thirds of the time, stooping up to one-third of the time, lifting/pushing/pulling no more than twenty pounds is required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately twenty percent of employees' working time to various locations. Public transportation may not be available. individuals needed to speak with immediate supervisor/hiring manager.

SPECIAL REQUIREMENTS AND QUALIFICATIONS:

The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

NOTE:

This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

DePaul is an Equal Opportunity Employer and E-Verify Participant.

Flexible work from home options available.