Regional Hospitality & Client Services Manager - 562563 $85k-$90k

Forrest Solutions; Los Angeles (CA); On-site; USD 85,000 - 90,000; Full time

Job summary

A leading company in hospitality is seeking a Regional Hospitality & Client Services Manager to enhance service excellence across multiple locations. The ideal candidate will have a strong background in client relations, team leadership, and a passion for hospitality. This role focuses on building trust, anticipating client needs, and ensuring operational excellence to drive satisfaction.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 3+ years in hospitality operations or service management.
• Proven success in leading multi-site teams.
• Strong operational knowledge and ability to align service with financial outcomes.

Responsibilities

• Build lasting partnerships with clients and ensure white-glove service.
• Lead teams to improve client satisfaction and operational metrics.
• Conduct performance reviews and foster a culture of inclusion.

Skills

Client relations

Team leadership

Operational excellence

Hospitality mindset

Communication

Education

Bachelor’s degree

Advanced degree

Job description

Regional Hospitality & Client Services Manager - 562563 $85k-$90k

Regional Hospitality & Client Services Manager - 562563 $85k-$90k

4 days ago Be among the first 25 applicants

Direct message the job poster from Forrest Solutions

Are you a hospitality-driven leader passionate about delivering exceptional service experiences at scale? We're looking for a Regional Client Relations Manager to elevate service excellence, inspire high-performing teams, and foster long-term client relationships across a portfolio of dynamic locations. This is a people-first role focused on client satisfaction, team leadership, and operational excellence—with the heart of hospitality in everything you do.

Pay $85k-$90k

What You’ll Do

Client Experience & Relationship Management (10%)

Serve as the face of the organization to your clients, building trust, anticipating needs, and creating value beyond expectations.

Understand client culture and priorities to offer proactive, hospitality-centered solutions.

Build lasting partnerships that enhance satisfaction and retention.

Service Operations & Leadership (10%)

Lead site teams to consistently deliver white-glove service in line with SLAs and brand standards.

Ensure environments are clean, welcoming, well-branded, and guest-ready at all times.

Resolve issues swiftly and with empathy, modeling service recovery best practices.

Define and enhance processes that improve the employee and client experience.

Analyze service delivery metrics and coach teams on continuous improvement.

Maintain playbooks that document best practices and hospitality standards.

Business Growth & Development (5%)

Partner with leadership and sales teams to expand client relationships and identify new opportunities.

Present compelling solutions that reflect a deep understanding of client goals.

Client Satisfaction & Value (10%)

Lead satisfaction efforts by gathering client feedback and turning insights into action.

Share hospitality trends and innovations with your teams and clients alike.

Strategic Value-Adds (10%)

Bring thought leadership and a hospitality mindset to executive-level discussions.

Introduce industry best practices, amenities, and creative service enhancements.

Monitor budgets and KPIs to align service excellence with operational efficiency.

Manage billing, invoicing, and forecasting with accuracy and transparency.

Compliance & Quality Assurance (5%)

Ensure services align with contract terms, brand standards, and client expectations.

Hire, mentor, and retain top hospitality talent.

Conduct regular coaching, performance reviews, and team engagement activities.

Foster a culture of inclusion, curiosity, and ongoing learning.

Lead with empathy and support team development and cross-training initiatives.

What You Bring

Bachelor’s degree required; advanced degree a plus.

3+ years in hospitality operations, guest experience, or service management.

Proven success leading multi-site teams in fast-paced, client-facing roles.

Deep understanding of hospitality principles, service design, and team motivation.

Strong operational knowledge and ability to align service with financial outcomes.

Excellent communicator with a client-first mindset and presence.

Emotionally intelligent leadership Hospitality and client-first mindset

Accountability, adaptability, and positivity

Detail-oriented, organized, and proactive

Strong written and verbal communication

Tech-savvy and data-driven decision maker

Physical & Work Requirements

(Some travel required. Role includes standard office activities such as sitting, bending, speaking, listening, and using a computer.)

Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Forrest Solutions by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Client Services Manager” roles.

Cypress, CA $54,180.00-$92,880.00 6 days ago

Hawthorne, CA $95,000.00-$115,000.00 1 week ago

Long Beach, CA $112,934.00-$155,919.00 3 weeks ago

Supervisor, Starlink Enterprise Customer Support

Hawthorne, CA $95,000.00-$115,000.00 1 week ago

Los Angeles, CA $75,000.00-$100,000.00 3 weeks ago

Customer Service Manager Vitamin Well USA

Area Customer Service Manager, West USA and Canada

Customer Service Team Leader (Front End Support Manager)

Los Angeles, CA $25.10-$42.50 21 hours ago

Los Angeles, CA $91,604.00-$132,612.00 4 weeks ago

Director, Client Services (Music Clubs) - AXS

Client Development Manager, Women’s Ready-to-Wear

Beverly Hills, CA $96,706.50-$114,289.50 3 weeks ago

Universal City, CA $66,500.00-$90,000.00 2 weeks ago

(USA) Manager, Creative- Account Management

Torrance, CA $60,170.00-$100,100.00 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.