Regional Home Health Quality & Patient Experience Coordinator (NM & AZ)

LHC Group, Inc.; Oklahoma City (OK); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Regional Home Health Quality and Patient Experience Coordinator to enhance agency quality and patient outcomes. This role involves conducting assessments, supporting agencies during surveys, and collaborating with leadership to implement effective improvement strategies. The ideal candidate will have a strong background in healthcare quality, excellent communication skills, and a commitment to fostering a culture of quality improvement. Join a team dedicated to delivering high-quality care and making a meaningful impact on patients' lives. If you are passionate about healthcare quality and patient experience, this opportunity is for you.

Benefits

Comprehensive benefits

Diversity and inclusion initiatives

Support for physical and emotional wellbeing

Qualifications

• 3 years of healthcare experience in home care or quality-related roles.
• Bachelor's Degree in a healthcare field is required.

Responsibilities

• Conducts site visits and surveys to assess quality improvement.
• Analyzes data to identify opportunities for enhancing quality performance.

Skills

Healthcare Quality

Effective Communication

Interpersonal Skills

Data Analysis

Problem Solving

Education

Bachelor's Degree in a health care related field

Associate Degree acceptable for RN candidates only

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

The Regional Home Health Quality and Patient Experience Coordinator reports to the Home Health Quality and Patient Experience Zone Manager and is responsible for facilitating overall agency quality improvement and outcome performance.

Requires 50% travel within Arizona & New Mexico agencies.

Responsibilities

• Performs at least one on-site survey readiness assessment annually using designated protocols and tools as requested.
• Partners with agency leadership in developing and oversees implementation and monitoring of effective actions to mitigate quality related findings identified in the survey readiness assessments as applicable.
• Supports agencies during state and Joint Commission surveys, as applicable, by remaining available during survey, assisting in the development of the required action plan, and monitors follow through with action plans/Evidence of Standards Compliance (ESC) | Measures of Success (MOS), if requested.
• Maintains current knowledge of regulations affecting the agency and acts as a resource to agency leadership regarding Conditions of Participation, State Minimal Standards, state specific regulatory requirements including discipline specific practice acts, and Joint Commission requirements.
• Performs site visits when indicated to identify and address mitigating factors inhibiting improvement in quality performance. Work with agency leadership to develop improvement plans and provide oversight to ensure barriers are successfully mitigated.
• Assists agency leadership in the prioritization of performance improvement activities and in the development of improvement plans to address and improve Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measure performance.
• Provides face-to-face exit conferences with agency leader(s) or designee after each site visit to communicate findings and discuss plans of improvement.
• Monitors internal quality chart review results and provides feedback on effective action plan development to improve results.
• Periodically performs inter-rater reliability audits on internal quality chart reviews performed by agency leaders. Assists agency leaders in obtaining initial competency in quality chart review process.
• Provides orientation to quality and performance improvement program to new clinical and executive directors.
• Analyzes data and quality reports to identify improvement opportunities and works with agency leadership to develop plans to improve overall quality performance.
• Assists agency leaders with the root cause analysis and action plan development related to Sentinel Events and other identified patient safety risks.
• Reviews quarterly Quality and Performance Improvement Executive Summary Reports, which includes an analysis of data and specific actions taken to mitigate and provides appropriate guidance to agency leaders to ensure adequacy.
• Regularly communicates progress and concerns with the respective Regional Vice President and Home Health Quality and Patient Experience Zone Manager.
• Adequately prepares for and actively participates in monthly quality review calls with manager.
• Performs other assigned duties timely and adequately.

Education and Experience

• 3 years healthcare experience in home care and/or healthcare quality related experience.
• Bachelor's Degree in a health care related field.
• Associate Degree acceptable for RN candidates only.

License Desired

• Certification in HealthCare Quality is preferred, after first year of service.
• Current Driver's License and vehicle insurance, and access to a dependable vehicle.
• Understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Fiscal responsibility and accountability.
• Proficient computer skills with knowledge of Microsoft Word and Excel.
• Goal-oriented and ability to affect change.

Company Overview

LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.

At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks:https://bit.ly/LHCGBenefits

LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose:It's all about helping people.