Regional Health Center Operations Director - Evernorth - Remote US

Evernorth Health Services; Orlando (FL); Remote; USD 111,000 - 186,000; Full time

Job summary

Evernorth Health Services is seeking a Director of Operations for their Workplace Care division in Orlando, FL. This role involves overseeing P&L responsibilities, managing clinical and office staff, and ensuring compliance with regulatory standards. The ideal candidate will possess strong management experience in healthcare delivery, client services, and project management, and will be responsible for driving performance improvements across multiple locations.

Benefits

Comprehensive health benefits

401(k) with company match

Tuition reimbursement

Minimum of 18 days paid time off

Paid holidays

Qualifications

• 5+ years of healthcare management experience preferred.
• Experience managing diverse employee groups.
• Strong presentation and communication skills.

Responsibilities

• Accountability for P&L and KPI's for multiple health centers.
• Oversee clinical and office staff, ensuring operational excellence.
• Develop strategies for service enhancements and operational excellence.

Skills

Healthcare Management

Project Management

Client Services

Communication

Education

Bachelor's Degree

MBA or MPH

Job description

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person or virtually. Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience.

Evernorth Workplace Care - Personalized Care Where You Are

Reporting to the Head of Center Operations and Client Services, major job duties include:

• Accountability for P&L (Profit and Loss) and key performance indicators/performance goals (KPI’s) for assigned Employer Evernorth Workplace Care Health Centers across multiple properties and locations in assigned region.

• The Director of Operations will directly oversee clinical and office staff, and have responsibility for day-to-day operations, patient services and client services per our contractual agreements and scopes of service.

• Responsible for full operations across client sites in addition to developing key strategies and enhancements of services to continuously drive improvements/operational excellence, efficiencies and margin expansion for the business.

• Monitoring revenue generation and operational expense management, ensuring operational excellence of the budget, Key performance indicators and performance guarantees in the client’s contract.

• Responsible for the contract expense management for assigned Health Advocates (Coaching/Clinics), partnering with the business units clinical managers.

• Work in a strong matrix relationship where EWC Clinical supports in the hiring and management of clinic's professional staff.

• Work with EWC Clinical and EWC Legal to ensure compliance in states with the Corporate Practice of Medicine Prohibition.

• Support Evernorth's Account Managers and EWC Clinical as the EWC liaison.

• Participate as needed in Health Center/Coaching sales and Finalist meetings to represent Evernorth Workplace Care capabilities and management expertise.

• Ensure Contract Compliance and Performance Guarantee results.

• Assist the development of departmental annual budgets and 5 year forecast.

• Identify opportunity to enhance existing relationship with the addition of new EWC services.

• Evernorth Workplace Care client interface representative, working directly with the assigned Evernorth Account Managers

• Ensure all assigned clinics meet or exceed all State, Federal and regulatory requirements.

• Supports EWC Team as subject matter expert for external and Sales marketing presentations.

• Develop close working relationships with account teams to manage and exceed client expectations.

• Monitor existing business/operational processes for continuous improvement, including championing patient experience.

• Implement compliance /operational/financial/clinical/quality policies and procedures.

• Provide effective leadership for all employees by establishing open communication, mentoring, training guidance, and articulating clearly defined goals and objectives for ongoing performance excellence.

• Work with Evernorth HR leads in developing a recruiting and retention strategy.

• Works close with internal and external Matrix partners to ensure alignment with organizations goals and direction.
  
  

Qualifications:

• Clinical/Healthcare professional with 5 or more years of Healthcare Management experience preferred

• Bachelor’s Degree required; MBA or MPH a plus.

• At least 3 or more years of experience managing diverse employee groups, including clinical professionals

• Management experience in healthcare delivery is a must, with experience managing health care clinics and/or practices in a retail or private setting

• Experience managing in a profit and loss business environment.

• Experience working in a matrix organization with strength in organizational agility and resourcefulness and bias for action and driving solutions

• Strong project management skills

• Strong experience in Client services/client-facingroles with strong presentation and communication skills

• Ability to travel as needed to customer sites, often with limited notice; Travel for operational site visits estimated at 40%-50% within the assigned region

• Strong preference for this person to reside in Florida / Southeastern state
  
  

Bonus points for:

• Entrepreneurial/innovation mindset

• Experience with Corporate Wellness / Clinics / EWC Health Center model

• Passion for health improvement and customer-centric focus
  
  

This is a work from home role but the Regional Operations Director must reside in the contiguous US with easy access to a major airport.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 111,500 - 185,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.