Regional Field Support Manager - Diagnostic Imaging

IDEXX; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k matching

Annual bonus

Job summary

IDEXX is seeking a Regional Field Support Manager to lead a team of Diagnostic Imaging Field Support Representatives across the Western U.S. The role emphasizes coaching, stakeholder collaboration, and strategic execution to grow loyalty and revenue while delivering exceptional customer experiences.

You will travel up to 50% and base in CA/WA/OR/UT/ID/AZ/TX/CO/MO/KS with proximity to a major airport; IDEXX values diverse experiences and strong leadership to advance diagnostics and software

Qualifications

• Must have 5+ years of leadership experience, preferably leading remote field service teams.
• Ability to travel 50% of the time.
• Strong collaboration with stakeholders to drive regional goals.
• Excellent customer service, needs discovery and relationship management.
• Proven coaching and developmental feedback skills.
• Excellent organization and time management; prioritize effectively.
• Natural communicator with ability to build rapport quickly.

Responsibilities

• Develop the team and provide ongoing coaching to drive performance.
• Collaborate with field partners to identify opportunities and manage a region towards a common goal.
• Implement strategies to achieve quarterly commercial goals.
• Coordinate resources and manage territory to support loyalty and growth.
• Advocate for customers and mediate to build strong relationships.
• Model IDEXX values and guiding principles.
• Contribute to operating policies and procedures improvements.
• Facilitate relationships between field partners and field support reps.

Skills

Leadership

Travel readiness

Collaboration

Customer service

Coaching

Communication

Time management

Job description

The Regional Field Support Manager leads and supports a team of Diagnostic Imaging Field Support Representatives (FSR) to provide excellent customer experience.

Why this role matters:

We build some of the most innovative products in the veterinary diagnostic and software industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools relyonField Support Representatives(FSR)to teach them how to make the best use of these analyzers, products, services, and software through education.

This team supports the Western 1/3 of the U.S and this position can be based in CA, WA, OR, UT, ID, AZ, TX, CO, MO, KS with close proximity to a major airport.

Learn more about Field Support: https://careers.idexx.com/us/en/field-support-representatives

In this role:

• You will develop the team and provide ongoing coaching to drive performance.
• You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
• You will implement strategies to achieve quarterly commercial goals.
• You will coordinate resources and help employees with territory management to support customer loyalty and growth.
• You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships.
• You will adhere to and model the IDEXX Purpose & Guiding Principles.
• You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
• You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

What you need to succeed:

• Have the ability to travel 50%
• 5 or more years of leadership experience, preferably leading remote field service teams
• Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects – it’s essential your strengths lie with influencing, planning and coordinating.
• You have fantastic customer service skills including discovering and exploring customers’ needs, experience working with customers and maintaining good customer relationships.
• You have strong management skills and have the ability to give developmental feedback in a coaching environment.
• Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
• You’re a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.
• This team supports the Western 1/3 of the U.S and can be based in CA, WA, OR, UT, ID, AZ, TX, CO, MO, KS with close proximity to a major airport.

What you can expect from us:

• Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
• A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.