Regional Field Service Technician (SERVICE+)

Laitram LLC; Harahan (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Intralox L.L.C. is seeking a Regional Field Service Technician to support SERVICE+ initiatives across North America.

You will perform health and spare-part assessments, consult with reliability teams, and maintain strong customer relationships while traveling to customer sites within a 400-mile regional radius. The role emphasizes a solid mechanical background, hands-on problem solving, and the ability to communicate complex issues in written and spoken English.

Qualifications

• High school diploma or GED required.
• 2+ years in manufacturing, mechanical, or related field.
• Strong mechanical background, preferably with conveying equipment experience.
• Ability to manage visits and priorities with minimal supervision.
• Customer-focused attitude with strong English verbal and written communication.
• Proficient computer skills including Microsoft Office.
• Valid driver’s license and ability to travel regionally (70%+).
• Ability to lift 40 lbs and climb ladders.

Responsibilities

• Maintain proactive connections with customers and perform cursory assessments of systems and parts.
• Consult with reliability personnel on issues and health of installed technologies.
• Travel within North America to customer sites and communicate findings in reports.
• Inspect conveyors and gather technical information to identify improvements.
• Coordinate travel logistics and stay within a regional radius of key locations.

Skills

Mechanical background

Customer service

English communication

Computer proficiency

Driver's license

Travel readiness

Lifting ability 40 lbs

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for Regional Field Service Technician (SERVICE+). Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day.

Responsibilities

As a SERVICE+ Technician, your role is to maintain proactive connections with customers by providing cursory assessments on our technologies, spare parts, and conveyor cleanliness. Provide consultation with key reliability personnel on perceived hurdles and questions they have on optimally maintaining and operating their Intralox systems along with giving feedback on the general health of our installed technologies and optimal peak preparedness. This position requires a strong mechanical background and a desire to interact with key customer contacts at multiple high focus Logistic & Material Handling locations. Effective communication and planning skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius from key locations within the regions listed above. Must be available for some further travel throughout North America as needed, but this is anticipated to be minimal. Support & promote Activated Roller Belt (ARB) and ancillary conveyor equipment applications. Enjoy building customer relationships and effectively communicate with internal and external stakeholders. Perform health assessments, spares assessments, troubleshoot problem installations or applications in the field and consult with site management on solutions. Communicate opportunities to Intralox customer account teams. Inspect conveyors to gather detailed technical information on opportunities for improvement. Communicate conveyor solution recommendations verbally and in written reports. Arrange and execute efficient travel on short notice, including occasional nights, weekends, and holidays if needed. Always maintain a professional appearance. Focus service on Logistics & Material Handling customers in a particular geographic region in North America. Maintain reasonable access to a regional airport (preferably live within 1 hour) and drive or fly to visit customers. Relentlessly self-evaluate, continuously improve, and strive for improved customer touches.

Position Requirements

• A high school diploma or GED equivalent.
• At least two (2) years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
• Customer service-oriented personality and approach Excellent English verbal and written communication skills.
• Computer proficiency, including demonstrated experience with Microsoft products.
• A valid driver's license.
• Able to independently drive to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations, 70%+.
• A portion of travel will be within driving distance of your home location.
• Ability to lift 40 lbs. and climb ladders.

Preferred Qualifications

• Preferred OSHA safety training certification