Regional Field Service Technician (SERVICE+)

Intralox; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Intralox L.L.C. in Baltimore is seeking a Regional Field Service Technician to proactively support customers by assessing technologies, spare parts, and conveyor cleanliness across North America.

You will consult with reliability personnel, manage visits with minimal supervision, travel 70%+ regionally, and communicate findings in written reports while maintaining a professional appearance.

Qualifications

• High school diploma or GED equivalent.
• At least two years manufacturing, mechanical, or agricultural experience.
• Strong mechanical background with experience in processing or conveying equipment.
• Ability to manage visits from start to finish with little supervision.
• Excellent English verbal and written communication skills.
• A valid driver’s license and willingness to travel regionally (70%+).

Responsibilities

• Maintain proactive connections with customers by providing cursory assessments on technologies, spare parts, and conveyor cleanliness.
• Consult with reliability personnel on hurdles and questions they have on optimally maintaining and operating Intralox systems.
• Interact with customer contacts at multiple high focus Logistics & Material Handling locations.
• Coordinate travel across North America with occasional nights and weekends.
• Inspect conveyors to gather detailed technical information for opportunities for improvement.
• Communicate opportunities to Intralox customer account teams and document in written reports.

Skills

Customer service

English communication

Mechanical aptitude

Microsoft Office

Driver's license

Travel readiness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for Regional Field Service Technician (SERVICE+).

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers.

Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

• AsaSERVICE+ Technician, your role is tomaintainproactive connectionswith customers by providing cursory assessments on our technologies, spare parts, and conveyor cleanliness.
• Provide consultation with key reliability personnel on perceived hurdles and questions they have on optimally maintaining and operating their Intralox systems along with giving feedback on the general health of our installed technologies and optimal peak preparedness.
• This position requires a strong mechanical background and a desire to interact with key customer contacts at multiple high focus Logistic & Material Handling locations.
• Effective communication and planning skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius from key locations within the regions listed above.
• Must be available for some further travel throughout North America as needed, but this is anticipated to be minimal.
• Support & promote Activated Roller Belt (ARB) and ancillary conveyor equipment applications.
• Enjoy building customer relationships and effectively communicate with internal and external stakeholders.
• Perform health assessments, spares assessments, troubleshoot problem installations or applications in the field and consult with site management on solutions.
• Communicate opportunities to Intralox customer account teams.
• Inspect conveyors to gather detailed technical information on opportunities for improvement.
• Communicate conveyor solution recommendations verbally and in written reports.
• Arrange and execute efficient travel on short notice, including occasional nights, weekends, and holidays if needed.
• Always maintain a professional appearance.
• Focus service on Logistics & Material Handling customers in a particular geographic region in North America.
• Maintain reasonable access to a regional airport (preferably live within 1 hour) and drive or fly to visit customers.
• Relentlessly self-evaluate, continuously improve, and strive for improved customer touches.

Position Requirements

• A high school diploma or GED equivalent.
• At least two (2) years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
• Customer service-oriented personality and approach
• Excellent English verbal and written communication skills
• Computer proficiency, including demonstrated experience with Microsoft products.
• A valid driver’s license.
• Able to independently drive to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations,70%+. A portion of travel will be within driving distance of your home location.
• Ability to lift 40 lbs. and climb ladders.

Preferred Qualifications

• Preferred OSHA safety training certification

EOE/M/F/Vet/Disabled