Regional Facility Manager

cw; Santa Clara (CA); On-site; USD 155,000 - 183,000; Full time

Job summary

Cushman & Wakefield is seeking a Regional Facility Manager to oversee day-to-day operations of multiple facilities and campus portfolios, leading staff and coordinating services, budgets and vendor contracts in line with client goals.

The role emphasizes client relationships, compliance, preventive maintenance, life-safety, and continuous improvement, with consolidated reporting and cost control across budgets and forecasts.

Qualifications

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required.
• Minimum 8-10 years of facility management experience with at least 3 years at the level of Facility Manager.
• Experience with leasing, construction, engineering and all facets of property operation and building management.
• Experience with HR and performance management processes.
• Certified Facility Manager (CFM) and IFMA/BOMA certifications recommended.

Responsibilities

• Oversee day-to-day operations of facilities, campus or portfolio ensuring services are delivered per policy and owner directives.
• Manage service contracts cost effectively; conduct audits, RFPs, and ensure pricing accuracy.
• Lead facility management team in maintenance programs for interior/exterior conditions.
• Ensure prompt response to client and tenant requests.
• Prepare consolidated budgets, financial reports, and purchase orders.
• Develop and explain annual budgets, forecasts and business plans.
• Coordinate capital budgets and five-year maintenance plans.
• Analyze data and metrics to identify service gaps and drive improvements.
• Hire, train and evaluate facility management staff; foster strong employee relations.
• Maintain client relationships and drive operational excellence through best practices.

Skills

Communication

Technical Proficiency

Problem Solving

Customer Focus

Financial Mgmt

Leadership

Relationship Mgmt

Team Orientation

Vendor Mgmt

Multi-Tasking

Education

Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration

Job description

Regional Facility Manager

Job Description Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities. The Regional Facilities Manager has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well‑managed, well‑maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations.

Job Description

Essential Responsibilities:

• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
• Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
• Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions
• Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

Key Competencies:

• Communication Proficiency (oral and written)
• Technical Proficiency
• Problem Solving/Analysis
• Customer Focus
• Financial Management
• Leadership
• Relationship Management
• Team Orientation
• Vendor Management
• Multi-Tasking

IMPORTANT EDUCATION

• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required

IMPORTANT EXPERIENCE

• Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
• Experience in leasing, construction, engineering and all facets of property operation and building management
• Experience with human resource and performance management processes
• Experience with critical system environments preferred
• CMMS/Work Order Management experience preferred

Additional Qualifications:

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Proficient in understanding management agreements and contract language
• Ability to read and understand construction specifications, blueprints, and single line diagrams
• Skilled in Building Management Systems maintenance and monitoring
• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)

AAP/EEO Statement:

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits and Compensation

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 155,495.60 - $182,936.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”