Sr. Facilities Manager

Cushman & Wakefield; Richmond (VA); On-site; USD 102,000 - 120,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Retirement Savings Plans

Paid Time Off

Job summary

Cushman & Wakefield is seeking a Sr. Facilities Manager to provide leadership for a portfolio of client facilities. You will supervise multiple facilities, manage budgets, and oversee teams delivering custodial, engineering, and life-safety services.

Interaction with client leadership and vendors is a core part of this role. The position requires hands-on management of contracts, performance metrics, and capital planning, with travel between properties as needed.

Qualifications

• Bachelor's degree or equivalent in facilities management or related field.
• Experience leading facility management teams and budgets for large sites or portfolios.
• Strong vendor management and contract governance experience.

Responsibilities

• Oversee day-to-day operations of facilities, including custodial, life-safety, engineering and maintenance; ensure adherence to policies.
• Manage service contracts, performance reviews, RFPs, payments and invoicing.
• Lead facility management team in maintenance programs for interior/exterior conditions.
• Ensure timely responses to client and tenant requests.
• Review contracts and continuously assess client/tenant needs for mutual benefit.
• Prepare and deliver budgets, financial reports, contracts and PO oversight.
• Develop annual budgets, forecasts and business plans.
• Contribute to capital budget planning for maintenance and improvements.
• Coordinate data analysis on work orders, costs, and service gaps; drive improvements.
• Oversee hiring, training, and staff performance evaluations.
• Drive customer focus and maintain relationships with client contacts.
• Promote best practices and technology to improve operational efficiency.
• Ensure compliance with insurance requirements and coordinate claims.

Skills

Leadership

Customer Relationship Skills

Management

Technical Skills

FM delivery experience in retail real 

Organization Design & Management

Communication

Financial Management

Matrix Organization / Business Partner

Presentation Skills

Business Acumen

Education

Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration

Tools

CMMS/Work Order Management

Job description

Job Title

Sr. Facilities Manager

Job Description Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it.

Job Description

External relationships: this role will interact with client leadership, client staff, and vendors.

Internal relationships: this role will interact with the IFM service platform, account leadership, and C&W corporate COEs.

Job Responsibilities

• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
• Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
• Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions
• Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

KEY COMPETENCIES

• Leadership
• Customer Relationship Skills
• Management
• Technical Skills
• FM delivery experience in retail real estate
• Organization Design & Management Skills
• Communication (oral and written)
• Financial Management
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

Education

Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required

Experience

• Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
• Experience in leasing, construction, engineering and all facets of property operation and building management
• Experience with human resource and performance management processes
• Experience with critical system environments preferred
• CMMS/Work Order Management experience preferred

Physical Work Requirements

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions:

Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for at least 50% of the time; and extend hands and arms in any direction.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics.

Hearing: Hear in the normal audio range with or without correction.

Scheduling

Most schedules work typical East Coast (EST) business hours based on supporting the account overall.

May require regular travel between properties and locations in varying weather conditions. This key leadership role may travel from 25 -35% nation wide and must be willing and able to travel to support after-hours/weekend account activity as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Conditions of employment

All offers of employment are contingent upon:

• Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship
• Drug Testing
• Criminal background check
• Clean DMV record (for related driving roles)
• Education verification
• Reference checks

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 102,000.00 - $120,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield