Regional Experience Leader - Multi-Office Retail

H&R Block, Inc.; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, drive performance, and align staffing, facilities, and operations for success across offices.

As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, delivering expert guidance and strong business results through disciplined execution.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric mindset with consultative service delivery.
• Proven leadership to coach, develop and hold teams accountable.
• Ability to drive business and financial results while managing daily operations across locations.

Responsibilities

• Own consistent client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact, driving improvement across locations.
• Lead adoption of new client experience processes, tools and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide real-time feedback to strengthen team execution and bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and act to improve client acquisition and retention.
• Oversee staffing, scheduling, compliance, and daily operations.

Skills

Team leadership

Client-centric mindset

Operational leadership

Performance coaching

Data-driven decision making

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, drive performance, and align staffing, facilities, and operations for success across offices.

As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, delivering expert guidance and strong business results through disciplined execution.