Regional Experience Leader, Multi-Office Retail

H&R Block; Brownsville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, execution, team performance, and business results, while coaching Tax Pros and Client Service Pros to deliver expert guidance and a welcoming client experience.

You’ll manage office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic

Qualifications

• Bachelor’s degree or equivalent required.
• 3+ years leading teams in multi-unit retail/service/operations with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations (labor management).
• Experience leading through change and adopting new processes and ways of working.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals; coach to performance.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns, address gaps, and develop bench strength.

Skills

Leadership

Coaching

Client-centric experience

Multi-unit operations

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, execution, team performance, and business results, while coaching Tax Pros and Client Service Pros to deliver expert guidance and a welcoming client experience.

You’ll manage office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic