Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Kentwood (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance and client satisfaction. The role emphasizes staff readiness, operational execution, and achievement of business results, with travel between offices to maintain in-person

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability with ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices including staffing and compliance.
• Own office readiness including facilities, equipment, and onboarding.

Skills

Leadership

Client-centric mindset

Coaching and development

People management

Communication

Data interpretation

Problem-solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive performance and client satisfaction. The role emphasizes staff readiness, operational execution, and achievement of business results, with travel between offices to maintain in-person