Regional EMS Quality Assurance Coordinator

County of Bucks; Doylestown (Bucks County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

County of Bucks is seeking a Quality Assurance Coordinator for the Emergency Medical Health department. The role functions as a liaison among the PA Department of Health, EMS agencies, and advisory committees to monitor prehospital care quality and compliance.

It involves data management, regional reviews, and multi-stakeholder coordination. The position is essential and may require non-traditional hours; a hybrid/remote option is available after the probationary period, reporting to the Deputy

Qualifications

• Data collection and quality assurance workflows.
• Data-driven quality improvement analytics.
• Confidentiality of QA records.
• Stakeholder coordination for EMS quality initiatives.

Responsibilities

• Supervise the collection of data for quality assurance purposes; create and provide quality assurance data reports.
• Analyze quality assurance data to identify system trends, activities, and developments; report findings to appropriate personnel, committees, and agencies.
• Conduct BEMS-approved investigations and prepare final reports on findings.
• Maintain all records related to the Quality Assurance process in a secure and confidential manner.
• Support and maintain the regional data collection system; act as a liaison for all stakeholders.
• Conduct regional performance reviews as required by BEMS or directed by the Regional Medical Director and/or Deputy Director of Emergency Health Services.
• Present screened cases, data summaries, and related information to the Quality Assurance Committee or other appropriate peer review committee without bias, opinion, or recommendation. Record recommendations and/or decisions of the peer review body and/or Regional Medical Director and assist in executing associated administrative requirements.
• Organize and lead regional quality assurance/quality improvement meetings.

Job description

County of Bucks

• JOB TITLE: EMS Quality Assurance Coordinator
• JOB CODE: 0646
• DEPARTMENT: Emergency Medical Health
• UNION: 00
• FLSA STATUS: Non-Exempt
• GRADE: 00

Position Summary

The Quality Assurance (QA) Coordinator functions as a liaison between the Pennsylvania Department of Health, Bureau of Emergency Medical Services (BEMS), the State Medical Advisory Committee (SMAC) in conjunction with PEHSC, Bucks County EMS agencies, the Bucks County Emergency Communications Center, and other stakeholders involved in the delivery of prehospital emergency care.

• Monitors the delivery of prehospital care at all levels, including all phases of an emergency medical response.
• Identifies strengths, weaknesses, opportunities, and threats (SWOT) to support data-driven improvements in the delivery of prehospital patient care.
• Monitors compliance of prehospital EMS activities with standards established by Federal, State, and local authorities, nationally recognized medical standards, and/or administrative and medical standards of the Bucks County Emergency Health Advisory Council, its Medical Director, or designated committees.
• Works closely with all stakeholders responsible for continuous improvement of prehospital care, including but not limited to: the State and Regional Medical Advisory Committees, PEHSC, hospitals, receiving facilities, and the Bucks County Emergency Health Services Advisory Council.
• Assists Bucks County Emergency Management and supports special operations teams as needed.
• Position is a performance-based hybrid/remote role following successful completion of the probationary period and dependent upon performance.
• This is an Essential Personnel position. Essential employees are required to report to work as scheduled or remain at work during when requested, including during inclement weather when Bucks County offices may be closed. May be required to work non-traditional schedules including evenings, nights, weekends, and holidays.
• The position also participates in the department's on-call rotation.
• Reports directly to the Deputy Director of Emergency Health Services or designee in the execution of all duties.

Essential Functions And Responsibilities

Quality Assurance and Data Management

• Supervise the collection of data for quality assurance purposes; create and provide quality assurance data reports.
• Analyze quality assurance data to identify system trends, activities, and developments; report findings to appropriate personnel, committees, and agencies.
• Conduct BEMS-approved investigations and prepare final reports on findings.
• Maintain all records related to the Quality Assurance process in a secure and confidential manner.
• Support and maintain the regional data collection system; act as a liaison for all stakeholders.
• Conduct regional performance reviews as required by BEMS or directed by the Regional Medical Director and/or Deputy Director of Emergency Health Services.
• Present screened cases, data summaries, and related information to the Quality Assurance Committee or other appropriate peer review committee without bias, opinion, or recommendation. Record recommendations and/or decisions of the peer review body and/or Regional Medical Director and assist in executing associated administrative requirements.
• Organize and lead regional quality assurance/quality improvement meetings.

Committee and Advisory Support

• Serve as an ex officio member of the Regional Medical Advisory Committee (RMAC); assist the Regional Medical Director with administrative responsibilities associated with RMAC.
• Execute assignments in support of the Emergency Health Services office and/or EMS system as directed by the Deputy Director.

Operational Support

• Manage mass casualty/care assets.
• Assist the Education Coordinator with the distribution of training equipment, classes, and state certification exams as needed.
• Assist the Field Representative with EMS agency spot inspections, safety inspections or investigations, and medical command facility inspections as needed.
• Assist the Training and Recruitment Coordinator with educational and training initiatives, as well as recruitment events, as needed.
• Provide staffing support for the Bucks County Emergency Operations Center (EOC) during activations, drills, or as requested.
• Assist Bucks County Emergency Management and support special operations as requested.

Work Conditions

• May be required to work non-traditional schedules, including holidays, evenings, and weekends.
• Position responsibilities may include office, warehouse, educational, or field environments.
• Other duties may be assigned.

Additional Responsibilities

Due to the extreme sensitivity and confidential nature of this position, the QA Coordinator must:

• Always maintain confidentiality of records without personal bias.
• Avoid discussion of sensitive quality assurance documents with any party other than the Quality Assurance Committee or those directly involved in the care of the patient.
• Maintain complete objectivity and impartiality in reporting quality assurance occurrences/infractions, regardless of the individual, agency, hospital, facility, patient, or any other factor.
• Infraction of any of the above requirements will be considered extreme and may result in disciplinary action and/or termination.