Regional Director, Strategic Customer Programs

Noatum; Washington (District of Columbia); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Permanent Contract

Flexible benefits

Global network

Professional growth opportunities

Job summary

Noatum Logistics, a global supply chain and logistics operator, seeks a Regional Director, Customer Program Management to lead the ISC program management function across the region. You will drive governance, customer lifecycle processes, and service excellence while aligning with regional market conditions and objectives.

Accountabilities include customer retention, value realization, portfolio profitability, and regional revenue/gross profit targets.

Qualifications

• Demonstrated leadership experience managing customer-facing teams within a multinational organization.
• Experience managing large strategic customer relationships across multiple geographies.
• Strong understanding of International Supply Chain, freight forwarding, transportation management, and order management environments.
• Proven success driving customer retention, growth, and profitability.
• Experience operating within complex matrix organizations.
• Strong track record of leading cross-functional operational and customer-focused initiatives.
• Experience driving continuous improvement and service excellence programs.

Responsibilities

• Lead and develop the regional ISC Program Management organization.
• Ensure consistent adoption of global ISC program management standards, governance frameworks, and best practices throughout the region.
• Adapt global standards to local market requirements, customer expectations, and operational realities while maintaining alignment with global objectives.
• Provide leadership, coaching, development, and performance management for Program Managers and Senior Program Managers.
• Establish resource planning, succession planning, and capability development programs for the Program Management organization.
• Promote a culture of customer centricity, accountability, operational excellence, and continuous improvement.
• Maintain executive-level relationships with strategic ISC customers.
• Serve as the senior escalation point for significant customer issues and service failures.
• Participate as required in Executive Business Reviews and strategic customer governance meetings.
• Ensure customer commitments, service expectations, and contractual obligations are consistently achieved.
• Oversee customer retention strategies and customer health reviews across the regional portfolio.
• Support strategic customer renewals, expansions, and long-term partnership development.
• Ensure the Program Management organization effectively acts as the voice of the customer within Noatum.

Skills

Leadership

Customer relationship management

Strategic thinking

Cross-functional collaboration

Financial acumen

International logistics

Education

Bachelor's Degree in Supply Chain/Logistics/International Business/Business Administration/Engineering/Operations Management

MBA or Master's Degree preferred

Job description

Noatum Logistics, a global supply chain and logistics operator, seeks a Regional Director, Customer Program Management to lead the ISC program management function across the region. You will drive governance, customer lifecycle processes, and service excellence while aligning with regional market conditions and objectives.

Accountabilities include customer retention, value realization, portfolio profitability, and regional revenue/gross profit targets.