Regional Director, Operations

Rural Metro Fire Department; Grand Rapids, Northern (MI, KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Bonus 25%

Equity

Relocation assistance

Job summary

Global Medical Response (GMR) seeks a Regional Director in Grand Rapids, MI to lead field and communications staff, drive total patient care, and build strong hospital and EMS partner relationships. The role includes sales oversight to retain and grow medical transportation contracts.

Responsibilities span operations leadership, budgeting, compliance, and business development, including CRM management in Salesforce and cross-functional coordination with executives and regional teams.

Qualifications

• Bachelor’s degree in business, management, related field, or equivalent experience.
• Minimum of three years EMS operations management and three years prehospital care experience.
• Strong administrative, management, and interpersonal skills.
• Knowledge of federal reimbursement for ambulance services (Medicare/Medicaid).
• Excellent written and verbal communication skills.
• Availability 24/7 for on-call responsibilities.

Responsibilities

• Execute quality assurance activities and support the operational mission across all AMR departments.
• Serve as liaison with EMS offices, hospitals, public safety agencies, allied healthcare organizations, and media as needed.
• Develop and manage operational budgets; ensure compliance with goals.
• Lead investigations involving incidents, personnel matters, and complaints; timely resolution.
• Keep CEO of Operations informed of significant matters; report on operations.
• Participate in strategic planning with senior leadership and drive field-level innovation.
• Build and maintain effective working relationships at all levels of the organization.
• Ensure compliance with information security policies, training, and incident reporting.

Skills

Leadership

EMS operations

Business development

Budget management

Customer relations

Regulatory compliance

Strategic planning

Communication

Education

Bachelor’s degree

EMS coursework

Advanced degree preferred

Tools

Salesforce (SFDC)

MS Office

Budgeting software

Job description

Regional Director

LOCATION: Grand Rapids, Michigan

Annual Compensation: $140,000.00 - $160,000.000

Bonus eligible 25% and Equity

Relocation assistance available

Under the CEO’s direction, the Regional Director leads field and communications staff to support the AMR mission and “total patient care” model, fosters a positive, team‑based culture, maintains strong relationships with hospitals and EMS partners, and ensures compliance with local EMS agency contracts. The role also leads sales and business development efforts to retain and grow emergent and non‑emergent medical transportation services through direct sales and closing strategies with hospitals, integrated delivery networks, long‑term care organizations, commercial and government health plans, government entities, and other medical transportation customers.

Responsibilities

Operations & Leadership

• Execute quality assurance activities and support the operational mission across all AMR departments.
• Serve as liaison with EMS offices, hospitals, public safety agencies, allied healthcare organizations, and, when needed, the news media.
• Develop and manage operational budgets; ensure compliance with established goals.
• Lead and coordinate investigations involving incidents, personnel matters, and complaints to timely resolution.
• Keep the CEO of Operations informed of significant operational, personnel, and interagency matters.
• Participate in strategic planning with senior leadership and promote field‑level innovation and continuous improvement.
• Build and maintain effective working relationships and communication at all organizational levels.
• Ensure compliance with information systems security policies, training, and incident reporting requirements.

Business Development

• Drive retention and growth of current accounts and develop new business within the assigned territory.
• Prospect for new clients through multiple channels and maintain an active sales funnel.
• Assist with pricing, business development strategies, and competitive market analysis.
• Partner with Account Executives and Operations to maximize contract retention and growth.
• Track leads, prepare required reports, and maintain all CRM activity in Salesforce (SFDC).
• Plan and conduct prospect visits, sales presentations, and customer correspondence.
• Coordinate onboarding and implementation of new accounts with regional operations leadership.
• Support hiring, training, and day‑to‑day management of Account Executives, as applicable.
• Ensure timely documentation of customer interactions and competitor intelligence in Salesforce.

People & Compliance

• Mentor team members; conduct performance evaluations, coaching, and disciplinary actions as needed.
• Champion affirmative action initiatives and ensure compliance with company and departmental policies.

Qualifications

Education & Industry Experience

• Bachelor’s degree in business, management, related field, or equivalent experience required; advanced degree preferred (e.g., Business, Management, Human Relations, EMS, Administration).
• Prehospital care and transportation coursework preferred; minimum of three years EMS operations management and three years prehospital care experience.
• Demonstrated administrative, management, and interpersonal skills, including the ability to develop business plans.
• Knowledge of federal reimbursement for ambulance services, including Medicare and Medicaid.
• Strong organizational, analytical, and advanced math skills; ability to interpret technical, financial, and legal documents.
• Proficient in word processing, databases, and spreadsheets.
• Ability to manage large teams effectively.
• Excellent written and verbal communication skills.
• Availability 24/7 for on‑call responsibilities (company‑provided devices).
• Must maintain and operate a vehicle to perform essential job functions.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.