Regional Director Operations

Brightview Senior Living; Baltimore (MD); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition reimbursement

Employee assistance programs

Job summary

Brightview Senior Living is seeking a Regional Director of Operations to lead a portfolio of communities in the Baltimore/Howard County region. You will supervise Executive Directors, develop strategic plans, manage budgets, and ensure exceptional service and resident satisfaction across Brightview Catonsville, Columbia, Hunt Valley, Mays Chapel Ridge, and Rolling Hills.

The role requires a Bachelor’s degree and 8+ years in multi-site management, with strong leadership, financial acumen, and

Qualifications

• Bachelor’s degree and 8+ years progressive management; multi-site experience preferred.
• Excellent interpersonal and English communication skills.
• Proven ability to motivate and lead teams and deliver results.
• Relocation or commuting distance to the region required.
• Strong data analysis and problem solving capabilities.
• Strong financial acumen and ability to execute strategic plans.
• Able to collaborate and work independently as needed.
• Excellent written communication and professional writing.
• Experience in fast-paced environments with prioritization skills.
• Proficient with Microsoft Office and quick to learn new software.
• Customer orientation toward older adults; compliance with licensing where applicable.

Responsibilities

• Lead a group of Executive Directors and regional leadership teams.
• Develop and execute strategic business plans for the communities.
• Oversee operating budgets and performance plans; monitor sales.
• Implement effective operations systems and processes; ensure strong comms within region.
• Champion the region and uphold Brightview vision, mission, and culture.

Skills

Leadership

Communication

People management

Strategic planning

Analytical thinking

Customer orientation

Education

Bachelor’s degree in business/geriatrics/health care/hospitality or related field

Tools

Microsoft Office

Excel

Job description

Overview

About Us

The Regional Director of Operations for Brightview Senior Living has the privilege of leading a regional portfolio of our Brightview communities in The Baltimore/Howard County Region by providing them with direction and oversight of overall operations, as well as ensuring that we are providing exceptional quality, outstanding service, sustained resident satisfaction, superior associate engagement, operational efficiency, and strong financial results. This position covers Brightview Catonsville, Brightview Columbia, Brightview Hunt Valley, Brightview Mays Chapel Ridge and Brightview Rolling Hills.

Responsibilities

In this role, you will actively attract, motivate, retain and coach a group of high performing Executive Directors, in addition to divisional leadership teams who collectively direct the day to day operations for each of the communities. You will be responsible for developing and executing the strategic business plans that optimize each community in the portfolio.

Other specific duties will include oversight and development of community operating budgets and performance plans, monitoring sales performance, implementation of effective operation systems and processes, and maintenance of effective communication strategies within the region.

Most importantly, you will champion your region and ensure that our team embraces the vision, the mission, and the vibrancy of the organization, and that we create and maintain a vibrant and engaging living environment for Brightview residents….. and a great place to work for its associates.

Salary Range

USD $180,000.00 - USD $200,000.00 /Yr.

Compensation Disclosure

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

Qualifications

• Bachelor’s degree in business, geriatrics, health care, hospitality or a related field and a minimum of eight years of progressive management experience; or equivalent combination of experience and education. Experience with multi-site management and working in senior living is preferable, but would be open to other backgrounds.
• Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.
• Demonstrated ability to motivate and lead people and get results through others.
• Will be currently located in a commutable distance to the Region, or is willing to relocate to this area.
• Ability to analyze and synthesize data from a variety of sources and to apply reason, logic, and advanced problem solving skills to resolve complex issues.
• Strong financial acumen and ability to develop and execute complex, strategic business plans.
• Ability to both work collaboratively and to make independent decisions as appropriate.
• Excellent written communication skills including proper grammar and professional writing.
• Ability to work in a fast paced environment and to prioritize, organize and manage multiple priorities.
• Proficient in Microsoft Office suite and the ability to quickly master new software applications.
• Strong customer orientation to older adults.
• Compliance with state licensing requirements (where applicable).

Why work at Brightview?

Discover the Brightview Senior Living Difference!

• Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.
• Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.
• Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.
• Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.
• A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.