Regional Director of Operations (East) - MultiPro Property Solutions

Valet Living; Orlando (FL); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Health Benefits

401k with company match

Flexible Time Off

Tuition reimbursement

Professional development center access

Referral bonuses

Job summary

MultiPro Property Solutions is seeking a Regional Director to lead our Eastern operations with a focus on profitability, operational excellence, and client satisfaction across Florida and Georgia. Reporting to the VP of Operations, this hands-on leader will stabilize and grow markets, recruiting and developing Branch Managers to drive growth.

The role demands P&L ownership, cross-functional leadership, and the ability to scale Make-Ready, Repair & Maintenance, and CapEx services in collaboration

Qualifications

• 10+ years in regional operations with multi-location oversight and full P&L accountability.
• Experience launching and turning around Branch operations in high-growth, service-based industries.
• Experience in multi-family services, make-ready, repair & maintenance, or CapEx is highly preferred.
• Bachelor's degree required; Master’s degree preferred.
• Execution-focused with strong KPI management and forecasting skills.
• Proven track record hiring, coaching, and retaining branch-level talent.
• Excellent written and verbal communication across levels and functions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Oversee all branch operations across Florida and Georgia, ensuring revenue, gross profit, and EBITDA targets.
• Lead, develop, and mentor Branch Managers to build high-performing local teams.
• Launch new markets and turnaround underperforming branches.
• Own regional P&L and resource planning for current operations and growth.
• Deploy Make-Ready, Repair & Maintenance, and CapEx services with local teams to meet client needs and revenue goals.
• Provide monthly, quarterly, and annual operational and financial reviews.
• Champion service consistency, client satisfaction, and proactive communication.
• Drive KPI implementation, process improvements, and adoption of company systems.
• Promote safety culture and readiness for new initiatives and transformation.

Skills

Regional leadership

Leadership

KPI management

Forecasting

Cross-functional leadership

People development

Communication

MS Office

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Job description

Lead Branch Operations. Elevate Regional Performance. Drive Multi-State Growth.

MultiPro Property Solutions is seeking a results-driven Regional Director to lead our Eastern operations with a sharp focus on profitability, operational excellence, and client satisfaction. Reporting to the VP of Operations, this hands-on leader will oversee multiple branches across Florida and Georgia, starting with immediate stabilization and growth in the Florida market.

If you excel in scaling teams, turning around underperforming branches, and driving revenue across multi-family services, this role offers a unique opportunity to shape the success of a growing business unit.

Compensation & Work Environment Details:

Salary Range: $135,000 - $150,000
Bonus Target: 20% of annual salary, paid quarterly
Travel: 25-50% and as required

Work Location: This position can be based in the following states: Florida or Georgia. Candidates must reside in one of these states at the time of hire.

What You'll Do:

• Drive Regional Results: Oversee all aspects of branch operations within your region, ensuring each location meets revenue, gross profit, and EBITDA targets.
• Lead & Develop Teams: Recruit, train, and mentor Branch Managers to lead high-performing local teams focused on execution and growth.
• Launch & Turnaround Branches: Lead new market launches and guide turnaround efforts for underperforming branches.
• Manage P&L: Own full regional P&L responsibility and manage resource planning to support current operations and future growth.
• Enable Sales Execution: Deploy our full suite of Make-Ready, Repair & Maintenance, and CapEx services in partnership with local teams to meet client needs and revenue goals.
• Deliver Business Reviews: Prepare and present operational and financial performance updates on a monthly, quarterly, and annual basis.
• Elevate the Client Experience: Champion service consistency, retention, and satisfaction through site visits, quality checks, and proactive communication.
• Operational Excellence: Implement KPIs, streamline processes, and drive adoption of companywide systems and initiatives.
• Promote a Safety Culture: Reinforce safety standards and protocols at every branch location.
• Support Change & Growth: Champion regional readiness for new initiatives and operational transformation.

What We're Looking For:

• Experience: 10+ years in regional operations with multi-location oversight and full P&L accountability.
• Leadership: Proven success launching and turning around Branch operations in high-growth, service-based industries.
• Industry Background: Experience in multi-family services, specifically make-ready, repair & maintenance, or CapEx, is highly preferred.
• Education: Bachelor's degree required; Master's degree preferred.
• Execution-Focused: Strong background in KPI management, forecasting, and cross-functional leadership.
• People Builder: Track record of hiring, coaching, and retaining high-performing branch-level talent.
• Communication: Strong written and verbal communication skills, with the ability to lead across levels and functions.
• Tech Proficiency: Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

Work Environment & Physical Requirements:

• Must be able to walk properties, navigate stairs, and lift up to 25 lbs.
• Work may involve exposure to outdoor environments in varying weather conditions.
• Valid driver's license and acceptable driving record required.
• Availability to work irregular hours based on business needs.

Why You'll Love Working with Us:

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you're looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you've found it.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.