Regional Director of Operations

Archway-Management; Muncie (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Archway Management is seeking a Regional Director of Operations (CDM) to lead regional food service and nutrition operations across healthcare facilities. You will oversee facilities, provide leadership to Food Service Directors, and ensure compliance with dietary guidelines.

The role requires Indiana residency, healthcare dietary experience, and ability to travel regionally. You will manage budgets, negotiate with clients, and develop programs while upholding company policies and delivering

Qualifications

• High School diploma required.
• Certified Dietary Manager required.
• Multi-site dietary operations experience required.
• Ability to travel regionally frequently.
• 2–5 years’ experience coordinating food service operations.
• Bachelor’s degree in culinary arts or related field preferred.
• Demonstrated leadership and team guidance.
• Strong initiative and communication skills (verbal and written).
• Ability to maintain confidentiality of records.
• Proficient with basic office equipment.

Responsibilities

• Oversee all assigned facilities, guiding operations, finances, HR and client relationships.
• Supervise Food Service Directors and ensure policy adherence.
• Coordinate budgets, menus, production records, and labor planning.
• Review financial results and adjust to meet targets.
• Support new business bids, rebids, and program development.
• Ensure compliance with accounting practices and safety policies.
• Lead training and development for Food Service Directors.
• Maintain relationships with clients and participate in committees.
• Ensure company systems are followed daily.

Skills

CDM

Leadership

Multi-site operations

Travel willingness

Communication

Confidentiality

Office basics

Education

High School diploma

Bachelor’s degree in culinary arts

Certified Dietary Manager

Job description

Advance your career as a Regional Director of Operations (CDM - Certified Dietary Manager), supporting regional food service and nutrition operations within our healthcare facilities.

As a Regional Director of Operations - Regional Food Service Director, you will oversee all assigned facilities, ensuring leadership and guidance in operations, finances, human resources and client relationships, while providing direct supervision to the facility Food Service Directors. Must live in the state of Indiana and have previous Healthcare Dietary experience.

Regional Food Service Director Key Responsibilities:

• Actively support and apply all company and facility policies and procedures to ensure the highest quality of service is being provided to our customers at the lowest possible cost.
• Work with Corporate and/or onsite dietitians to ensure that all federal and state requirements are being achieved.
• Cultivate and maintain business partnerships with clients by developing a broad knowledge and understanding of clients’ and their customers’ needs and expectations, including:
• Establish and maintain internal Quality Assurance and Assessment processes in each assigned facility, including inspections, annual client satisfaction surveys, keep the company and its facilities on the cutting edge of our industry.
• Actively participate in food service-related committees within assigned facilities (if applicable), or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the clients
• Plan and develop each unit’s operational budgets and demonstrate an understanding of the company’s financial objectives for each unit. Financial responsibilities include:
• Review financial results weekly and monthly and make necessary adjustments to improve operational performance.
• Develop a weekly financial plan to include sales, menu and production records, food purchases, inventory, and labor productivity to assist each unit in achieving its budget targets.
• Educate Food Service Directors for each facility in P&L process (where applicable) and review month-end results for each facility with its Food Service Director.
• Ensure all established accounting practices and timelines are consistently adhered to.
• Provides assistance as needed, with new business bids, rebids for current clients/customers, and the development of new programs, including:
• Renegotiate contract terms and/or fee/pricing increases with client, when necessary.
• Manage transition of new business accounts.
• Conduct audits and evaluate each facility’s performance in the areas of food production, menu and recipe standards, sanitation, uniforms, purchasing, inventories, safety, payroll, human resources compliance and record keeping.
• Demonstrate working knowledge of operational, accounting and human resources policies and procedures (i.e. new hire process, payroll, etc.).
• Ensure all human resources and safety practices and policies are intact and adhered to.
• Hold Food Service Directors and employees accountable for behavior and performance, following Corrective Action guidelines when necessary.
• Conduct training and development needs assessment of Food Service Directors and arrange necessary training, including the areas of food and cost productions, customer services, team building, time management, human resources skills, etc.
• Communicate with and assist in developing goals and objectives for each Food Service Director. Meet with Food Service Directors on an individual basis to assess goals and areas of opportunity.
• Support Food Service Directors in conducting training and development needs assessment of employees and assist in arranging appropriate training sessions/tools.
• Ensure companies systems are followed and in compliance daily

Regional Food Service Director Minimum Requirements:

• High School diploma (required)
• Certified Dietary Manager (required)
• Multi-site Dietary Operations experience (required)
• Ability to travel within your region frequently (required)
• Minimum 2-5 years’ experience coordinating food service operations
• Bachelor’s degree in culinary arts or related field (preferred, but not required)
• Demonstrated ability to lead and guide teams.
• Strong initiative.
• Strong ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality of records and information.
• Skill in the use of operating basic office equipment.

Why Join Our Team?

Whether you’re looking for a challenge or opportunity for growth as a Certified Dietary Manager, Archway Management offers the chance to build your leadership skills in the Healthcare Dietary sector, while doing work that truly matters. Become part of a growing company where every day will be rewarding managing multiple facility healthcare dining operations.