Regional Director of Operations

Aventura Health Group; Walton Hills (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Aventura Health Group is seeking a Regional Director of Operations (CDM) to lead regional food service and nutrition operations across assisted living and healthcare facilities. The role provides direct supervision to Food Service Directors and ensures compliance with dietary standards and company policies.

The position requires multi-site dietary operations experience, travel within the region, and strong leadership.

Qualifications

• High School diploma (required).
• Certified Dietary Manager (required).
• Multi-site Dietary Operations experience (required).
• Ability to travel within your region frequently (required).
• Minimum 2-5 years’ experience coordinating food service operations.
• Bachelor’s degree in culinary arts or related field (preferred, but not required).
• Demonstrated ability to lead and guide teams.
• Strong initiative.
• Strong ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality of records and information.
• Skill in the use of operating basic office equipment.

Responsibilities

• Actively support and apply all company and facility policies and procedures to ensure the highest quality of service at the lowest possible cost.
• Work with Corporate and/or onsite dietitians to ensure that all federal and state requirements are being achieved.
• Cultivate and maintain business partnerships with clients by developing a broad knowledge of clients’ needs and expectations.
• Establish and maintain internal Quality Assurance and Assessment processes in each facility, including inspections and client satisfaction surveys.
• Participate in food service-related committees within facilities or at special events to demonstrate the team approach.
• Plan and develop each unit’s operational budgets and understand financial objectives for each unit.
• Review financial results weekly and monthly and adjust to improve operational performance.
• Develop weekly financial plans including sales, menu and production records, food purchases, inventory, and labor productivity.
• Educate Food Service Directors in P&L processes and review month-end results.
• Ensure all accounting practices and timelines are adhered to.
• Assist with new business bids and rebids, and development of new programs.
• Renegotiate contract terms and/or pricing increases with clients as needed.
• Manage transition of new business accounts.
• Conduct audits of facilities’ performance in food production, menu and recipe standards, sanitation, purchasing, inventories, safety, payroll, HR compliance and record keeping.
• Demonstrate understanding of operational, accounting and HR policies (e.g., new hire process, payroll).
• Ensure HR and safety practices are followed.
• Hold Food Service Directors and employees accountable for behavior and performance, with corrective action when needed.
• Conduct training and development needs assessments of Food Service Directors and arrange training.
• Communicate goals and objectives for each Food Service Director and monitor progress.
• Support Directors in arranging training sessions/tools.
• Ensure company systems are followed and compliant daily.

Education

High School diploma

Certified Dietary Manager

Bachelor’s degree in culinary arts or related field

Job description

Advance your career as a Regional Director of Operations (CDM - Certified Dietary Manager), supporting regional food service and nutrition operations within our Aventura assisted living and healthcare facilities. As a Regional Director of Operations - Regional Food Service Director, you will... Oversee all assigned facilities, ensuring leadership and guidance in operations, finances, human resources and client relationships, while providing direct supervision to the facility Food Service Directors. Must have previous multi-facility healthcare dietary experience.

Regional Food Service Director Key Responsibilities:

• Actively support and apply all company and facility policies and procedures to ensure the highest quality of service is being provided to our customers at the lowest possible cost.
• Work with Corporate and/or onsite dietitians to ensure that all federal and state requirements are being achieved.
• Cultivate and maintain business partnerships with clients by developing a broad knowledge and understanding of clients’ and their customers’ needs and expectations, including:
• Establish and maintain internal Quality Assurance and Assessment processes in each assigned facility, including inspections, annual client satisfaction surveys, keep the company and its facilities on the cutting edge of our industry.
• Actively participate in food service-related committees within assigned facilities (if applicable), or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the clients
• Plan and develop each unit’s operational budgets and demonstrate an understanding of the company’s financial objectives for each unit. Financial responsibilities include:
• Review financial results weekly and monthly and make necessary adjustments to improve operational performance.
• Develop a weekly financial plan to include sales, menu and production records, food purchases, inventory, and labor productivity to assist each unit in achieving its budget targets.
• Educate Food Service Directors for each facility in P&L process (where applicable) and review month-end results for each facility with its Food Service Director.
• Ensure all established accounting practices and timelines are consistently adhered to.
• Provides assistance as needed, with new business bids, rebids for current clients/customers, and the development of new programs, including:
• Renegotiate contract terms and/or fee/pricing increases with client, when necessary.
• Manage transition of new business accounts.
• Conduct audits and evaluate each facility’s performance in the areas of food production, menu and recipe standards, sanitation, uniforms, purchasing, inventories, safety, payroll, human resources compliance and record keeping.
• Demonstrate working knowledge of operational, accounting and human resources policies and procedures (i.e. new hire process, payroll, etc.).
• Ensure all human resources and safety practices and policies are intact and adhered to.
• Hold Food Service Directors and employees accountable for behavior and performance, following Corrective Action guidelines when necessary.
• Conduct training and development needs assessment of Food Service Directors and arrange necessary training, including the areas of food and cost productions, customer services, team building, time management, human resources skills, etc.
• Communicate with and assist in developing goals and objectives for each Food Service Director. Meet with Food Service Directors on an individual basis to assess goals and areas of opportunity.
• Support Food Service Directors in conducting training and development needs assessment of employees and assist in arranging appropriate training sessions/tools.
• Ensure companies systems are followed and in compliance daily

Regional Food Service Director Minimum Requirements:

• High School diploma (required)
• Certified Dietary Manager (required)
• Multi-site Dietary Operations experience (required)
• Ability to travel within your region frequently (required)
• Minimum 2-5 years’ experience coordinating food service operations
• Bachelor’s degree in culinary arts or related field (preferred, but not required)
• Demonstrated ability to lead and guide teams.
• Strong initiative.
• Strong ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality of records and information.
• Skill in the use of operating basic office equipment.

Why Join Our Team?

Whether you’re looking for a challenge or opportunity for growth as a Certified Dietary Manager, Archway Management offers the chance to build your leadership skills in the Healthcare Dietary sector, while doing work that truly matters. Become part of a growing company where every day will be rewarding.