Regional Director of Operations

Community Eldercare Services, LLC; Jackson, Northern (TN, KY); Hybrid; USD 110,000 - 190,000; Full time

Job summary

Community Eldercare Services (CES) is seeking a Regional Director of Operations to lead high-performing regional leadership teams across our eldercare facilities. You will oversee budgeting, policy implementation, and strategic initiatives to improve outcomes for residents and facilities.

You will collaborate with senior leadership, manage relationships with affiliates, and use real-time data to drive performance and accountability across the region.

Qualifications

• The Regional Director of Operations role requires leadership of regional teams.
• Strong communication and relationship management skills are essential.
• Ability to multi-task while maintaining attention to detail.
• Proficiency with MS Office and care-management software is preferred.
• Experience in healthcare operations or eldercare services is advantageous.

Responsibilities

• Visible commitment to the CES mission, vision, and values.
• Lead and develop regional leadership teams and manage operator relationships.
• Collaborate with COO on operational projects and initiatives.
• Oversee budgeting, census development, AR/AP, and quality measures.
• Communicate with affiliate organizations and maintain regular regional meetings.
• Ensure policy implementation and execution of approved strategies.
• Monitor facility performance using real-time reporting and adjust as needed.
• Coordinate with CFO to set and review regional budgets and approvals.

Skills

Excellent communication

Outgoing personality

Multi-tasking

Detail-oriented

MS Office proficiency

Care-management software

Education

Experience in healthcare operations

Tools

PointClickCare

DSSI

Paylocity

MS Office

Job description

Description

At Community Eldercare Services (CES), we specialize in eldercare services, maximizing the quality of life and well-being of our residents, while fulfilling their individual needs and promoting purposeful living. At CES, our expert team of caregivers have the opportunity every day to reconnect our residents to their passions. Since 2000, CES has touched the lives of our beloved residents through skilled nursing facilities in operation across three states. Present day, CES operates 19 skilled nursing facilities throughout Mississippi, Tennessee, and Alabama.

At Community Eldercare Services (CES), we believe caring for others during their greatest time of need is a privilege.

We believe there are great rewards that come from being a part of such meaningful work. If you are a caregiver who is passionate about connecting others to what makes life meaningful to them, consider joining our team.

EDUCATION and/or EXPERIENCE

The Regional Director of Operations (RDO) is responsible for communication, relationship management and creating and leading high-performing regional leadership teams. The RDO is also responsible for the direct oversight and implementation of all Company policies, procedures, service programs and targeted financial budgets for their assigned region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Visible commitment to the CES mission, vision, and values.
• Emphasize and model the need for collaboration and teamwork.
• Participate in collaborative efforts to identify and develop new programs and services for furtherance of the Company’s vision.
• Consult, advise and assist the Chief Operations Officer (COO) with operational projects, initiatives and specialized tasks.
• Establish and maintain communications and business relationships with affiliate organizations as requested.
• Implement and oversee organizational policy at the facility level.
• Implement all approved strategies and act as change agent to improve outcomes.
• Plan for capital equipment through the budgeting process and obtain approval for capital purchases.
• Work with the Chief Operations Officer and Chief Financial Officer to set and review all budget proposals and implement final, approved budgets.
• Review facility performance against operating budgets and standards, including census development, accounts receivable, accounts payable, and quality measures.
• Utilize real-time reporting to oversee and adjust facility operations for their region.
• Present timely reports on performance as requested by the COO.
• Negotiate professional and service contracts for Company review.
• Collaborate with legislators, regulatory agencies and industry representatives to promote the best interest of the Company and our residents.
• Coordinate regional team meetings, at least monthly, for open, clear and positive communication.
• Maintain qualified personnel in all positions of direct reports and make recommendations for changes as needed.
• Approach assignments confidentially, utilizing considerable discretion, judgment, tact, and diplomacy.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills.
• Outgoing and energetic personality.
• Ability to multi-task while being detail-oriented.
• Intermediate computer skills.
• Experience with MS Office Word, Excel, and PowerPoint preferred.
• Experience with PointClickCare, DSSI, and Paylocity preferred.