Community Manager

FirstService Residential; Easton (Northampton County); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

401k with company match

Paid holidays

Travel for training

Job summary

FirstService Residential is seeking a Community Association Manager to lead day-to-day operations across a Lehigh Valley community. You will work with the Board to drive strategic plans, oversee staff, and ensure financial and contractual compliance.

The role emphasizes on-site leadership, relationship-building, and proactive governance, with a focus on resident needs and service delivery. Extends to managing budgets and reports to the Board.

Qualifications

• Bachelor's degree in business or related field and 3 years’ experience in Property Operations, Hospitality or Construction.
• Minimum seven years of successful community management experience, with at least 4 years supervising staff.
• Management experience in a small or medium-sized organization with multiple departments.
• Understanding of Condominium law, financial planning and property management.
• Valid Driver’s License and State Mandated Vehicle Insurance.
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

Responsibilities

• Provide leadership and direction for short-term and long-range plans; align with Board objectives.
• Review org structure and roles; recommend changes to the Board.
• Partner with organizations to provide community services when necessary.
• Support Board sub-committees and manage annual budget with Board approval.
• Monitor monthly financial position and report to the Board.
• Lead Board meetings with agenda support and follow-up actions.
• Recruit, hire, train and supervise all community staff per management plan.
• Maintain emergency and evacuation plans with local agencies.
• Develop and implement programs to meet community needs.
• Attend professional meetings; stay updated on trends in community management.

Skills

Leadership

Relationship-building

Communication

Budgeting

Project management

Driver's license

Education

Bachelor's degree in business or related field

State certifications/licenses

Job description

Description

As a Community Association Manager, you will serve as the primary leader and point of contact for the community, providing confident direction on behalf of the Board of Directors and FirstService Residential. This role oversees all aspects of community operations, ensuring day‑to‑day management, legal compliance, and staff supervision are handled with professionalism and consistency. You’ll partner closely with the Board to execute the community’s mission and vision, strengthen communication, and create a well‑organized, smoothly run environment for residents and stakeholders. Ideal for a hands‑on leader who enjoys autonomy, relationship‑building, and operational oversight, this position offers the opportunity to make a visible impact while supporting a strong, connected community in the Lehigh Valley area.

Your Responsibilities:

• Provideleadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Boardobjectives. Lead annual goal setting.


• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.


• Partner with public,privateand volunteerorganizationstoprovidecommunity services when necessary.


• Support the activities of the various Board sub-committees.


• Knowledge of all Community Governing documents. Providerecommendations on revisions.


• Continual process of seamless connection between the Board of Directors and committees.


• Providecommunity leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.


• In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.


• Monitor and report on the monthly financial position of the association.


• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting withappropriate followup.


• Recruit, hire,trainand supervise all community staffin accordance withthe documented management plan, if applicable.


• Work closely with local emergency organizations to maintainestablished emergency and community evacuation plans asappropriate.


• Asappropriate, confer with other departments,divisionsand outside agencies, including community groups and organizations. Identify,developand implement programs to meet community needs.


• Assess andmonitorcommunity needs:identifyopportunities for improving service delivery methods and procedures and developingnew programs. Implement programs or improvements.


• Attend andparticipatein professional group meetings.Stay abreast ofnew trendsand innovations inthe fieldsof community management and community programming.


• On-site visibility throughout thecommon areasand facilities.


• Understanding of all agreements for corporate implementation.


• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.


• Review corporation policies on an ongoing basis to ensure compliance with civil code,declarationand other requirements of governing institutions.


• Perform building inspections of interior and exterior of property and prepare action plan for opportunities.


• Shall at all times ensure due diligence for the protection of client’s funds, property and assets against all reasonably foreseeable contingencies or losses.


• Regular attendance and punctuality

Skills & Qualifications:

• Bachelor's degree in businessor related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferabletonot required by the state.


• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety ofexpertise,backgroundand job assignments.


• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.


• Understanding of physical building management, Condominium law, financial planning and law affecting property management.


• Valid Driver’s License and State Mandated Vehicle Insurance


• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

Physical Requirements:

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting,carryingand moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.Mustalso be able to climb several flights of stairs if necessary.


• Must be able to sit and stand for extended periods of time.


• Must be able to communicate both on the phone and in person with our clientsin order toresolve issues and manage the business.


• Must have finger dexterity for typing/using a keyboard.


• Must be mobile enough to move around both the officein order tomake copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.


• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.


• Capable of working extended hours,to includeevenings,weekendsandholidaysas necessary.


• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.


• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.


• Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able toremainfocused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons,employeemust remain alert to working conditions and aware of safety, health, and environmental concerns.


• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision,and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$70,000 - $75,000 / annually

Disclaimer Statement:

The above informationinthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.