Regional Director, Enterprise & Data Center Field Services

Unisys; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Unisys is seeking a Director to lead the US & Canada Enterprise & Data Center Field Services organization. You will oversee delivery across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services, ensuring high-quality service and profitability.

The role focuses on operational excellence, workforce leadership of employees and subcontractors, executive-level client engagement, and data-driven continuous improvement to support strategic growth.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Master’s degree preferred.

Responsibilities

• Lead US&C Enterprise & Data Center Field Services operations, ensuring delivery excellence across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering.
• Drive attainment of operational, contractual, client satisfaction, and service level commitments.
• Lead resolution of critical customer, operational, and business escalations.
• Own regional operational performance, including productivity, labor utilization, and profitability.
• Partner with Finance and Operations to manage performance through regular operational reviews and financial metrics.
• Identify opportunities to improve cost efficiency, workforce effectiveness, and service outcomes — all within budget.
• Lead a geographically dispersed workforce of employees and subcontractors, partnering with internal support teams to ensure appropriate staffing and resource allocation.
• Develop technical workforce strategies aligned to future business demands in enterprise infrastructure, data center support, and emerging technologies.
• Drive leadership development, succession planning, and employee engagement across the region.
• Establish and maintain executive-level relationships with strategic customers, serving as an executive sponsor for key accounts and major escalations.
• Support Sales and Client Management in growth initiatives, solution development, and operational readiness planning.
• Ensure regional capabilities align with customer requirements and market opportunities.
• Use operational metrics, dashboards, and analytics to drive accountability and identify performance improvement opportunities.
• Lead continuous improvement initiatives focused on productivity, quality, customer experience, and operational efficiency.
• Provide executive reporting on regional performance, risks, opportunities, trends, and strategic priorities.

Education

Bachelor’s degree or equivalent experience

Master’s degree preferred

Job description

Unisys is seeking a Director to lead the US & Canada Enterprise & Data Center Field Services organization. You will oversee delivery across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services, ensuring high-quality service and profitability.

The role focuses on operational excellence, workforce leadership of employees and subcontractors, executive-level client engagement, and data-driven continuous improvement to support strategic growth.