Regional Director, Customer Success - AMER West Technical Solutions Management / Technical Solu[...]

Wiz; United States; Remote; USD 214,000 - 239,000; Full time

Job summary

Join a pioneering company in cloud security as a Regional Director of Customer Success. This role offers the opportunity to lead dynamic teams, drive customer success, and make a significant impact in a rapidly growing market. You will work with top-tier clients, ensuring they realize the full value of their investment while navigating the complexities of cloud security. If you are passionate about technology and customer advocacy, this is your chance to thrive in a supportive and innovative environment. Embrace the freedom to think creatively and contribute to the success of leading organizations.

Benefits

Medical, dental, and vision insurance

Home Office Setup reimbursement

Flexible Spending Accounts

Monthly Connectivity reimbursement

Employee Assistance Program (EAP)

Short- and Long-term Disability Insurance

401(k) Retirement Savings Plan (with employer match)

Flexible paid time off

Paid leave programs including parental and medical leave

Qualifications

• 10+ years of leadership experience in cybersecurity and cloud computing.
• Proven track record with CxO and VP level customers in Customer Success roles.

Responsibilities

• Lead teams of Technical Account Managers and Customer Experience Managers.
• Ensure customer success metrics are met and exceeded.
• Advise customers on cloud security best practices.

Skills

Leadership in Cybersecurity

Cloud Computing Knowledge

Consultative Mindset

Communication Skills

Organizational Skills

Time Management

Ability to Multitask

Job description

Regional Director, Customer Success - AMER West

Remote - USA | Technical Solutions Management

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

As the Regional Director of Customer Success - AMER West at Wiz , you will report to the Senior Director of Customer Success for Americas. You will lead multiple teams of Technical Account Managers (TAMs), both in an assigned and monetised capacity as well as a Scaled TAM team. You will also lead a regional team of Customer Experience Managers (CEMs) who are reserved for our largest and most strategic customers. CEMs provide a vital strategic overlay in our most complex customers. All roles and customers will be aligned to the West region.

The mission of the team is to secure our customers’ cloud environments and help them realize the value of their investment in Wiz. We achieve this by ensuring fast and complete deployment, full adoption of all purchased items, and delivering against pre-agreed and tracked outcomes.

TAMs and CEMs lead the customer journey and are passionate advocates of the power of Wiz and the visibility and control we provide across the entire multi-cloud ecosystem. They are relentless in eliminating cloud risk through the democratization of security, ensuring all relevant teams are integrated and collaborative via the Platform.

WHAT YOU’LL DO:

• Lead teams of TAMs and CEMs, aligned to all customers in the region, and provide coaching, mentoring, and inspiration to your management layer and the wider team
• Act as the voice of the customer in your region, celebrating success and raising risk early and often
• Be an integral part of the region’s Extended Leadership Team, collaborating and contributing with cross-functional leaders on all matters related to the success of the region
• Be both accountable and responsible for a set of metrics and KPIs such as deployment time, product adoption, health score, and customer security risk. Relentless strive to surpass targets
• Continually push for more adoption of Wiz through the full adoption of the Platform and driving democratization of security
• Work with your Customer Success global peers to create and execute a global strategy of excellence
• Serve as a point of escalation in any critical situation related to your customer base
• Be technically astute and highly capable with the Wiz Platform, Cloud Computing, Cyber Security, and the broader IT ecosystem, such that you can guide and advise your teams and your customers as needed
• Advise customers on cloud security best practices and help secure their deployments by being proactive throughout their journey with Wiz
• Be proactive with our Partners and our Channel team to ensure successful customer outcomes
• Be a passionate advocate for our post-sales customer experience and be on hand to articulate to prospects the value of our Support packages
• Keep up to date with Cloud and Cyber Security trends, as well as our product roadmap, enabling you and your teams to anticipate future customer needs

WHAT YOU’LL BRING:

• 10+ years of leadership experience, running blended teams in the cybersecurity, containers, and/or cloud computing markets
• Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure
• A highly consultative and strategic mindset, setting audacious goals, and innovating to achieve them
• Proven track record of working with customers at CxO, VP, and Director level in a Customer Success, TAM, and/or Professional Services role, including managing customer escalations and balancing customer expectations with design and business requirements
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
• Ability to multitask and work in a fast-paced environment

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• 401(k) Retirement Savings Plan (with employer match)

Time Off

• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation .

The annual base salary range for this full-time position is listed below.

US Base Pay Range

$214,400 — $238,400 USD

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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