Regional Director - Central Florida

CareSpot Urgent Care; Orlando (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

CareSpot Urgent Care is seeking a Regional Director to oversee Center Managers within the assigned region. Responsibilities include hiring, performance management, and development of the Center Managers on the team.

The role requires collaboration with Market Medical Directors to ensure facilities are staffed with competent professionals during scheduled hours, and to manage clinic budgets and expenses to achieve key metrics.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• 3–5 years of management experience in Urgent Care or similar setting.
• Strong interpersonal and leadership skills; ability to resolve conflicts and coach staff.

Responsibilities

• Oversee Center Managers in designated region and drive staffing, scheduling, and onboarding.
• Manage budgets, expenses, and vendor relationships to meet financial targets.
• Collaborate with Market Medical Directors to ensure compliant staffing and performance.
• Lead performance coaching and ongoing staff development for Center Managers.
• Ensure high patient satisfaction and adherence to accreditation standards.
• Coordinate with Finance, IT, Marketing, and HR to implement company initiatives.

Skills

Conflict resolution

Critical thinking

Windows proficiency

Workflow management

EMR experience

Education

High school diploma

Bachelor’s degree preferred

Tools

EMR software

Job description

Improving how people experience healthcare

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The Regional Director will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director’s team. The incumbent has frequent interaction and collaboration with Market Medical Directors to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers to ensure key metrics are achieved.

Duties and Responsibilities

• Collaboration at the clinic level between ancillary and provider staff to ensure clinics are operating as a unified team
• Meeting and adhering to budgetary goals and expectations, including successful expense and vendor management
• Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate
• Successful hiring and onboarding of Center Managers
• Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles and fostering of opportunities for advancement
• Performance management, including ongoing effective coaching and feedback
• Ensuring superior Patient Satisfaction as measured by Net Promoter Scores
• Implements and manages accreditation standards and processes to ensure clinics are compliant
• Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance
• Manages and fosters positive relationship with joint venture partners
• Assists with the implementation of new processes and programs as sponsored by CareSpot across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Departments to deliver on company objectives and priorities
• Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives
• Other duties as assigned

Experience, Skills and Education

EDUCATION: Minimum of a high school diploma is required. Bachelor’s degree is preferred

EXPERIENCE: 3 - 5 years of management experience in Urgent Care or a similar practice setting

SKILLS:

• Ability to manage and resolve conflict
• Proficiency with critical thinking
• Computer proficiency in Windows based software
• Workflow management and process improvement
• Experience with electronic medical records (EMRs)