Regional Director

Crystal Care Collection Limited; United States; Hybrid; USD 99,000 - 112,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working opportunities

Senior leadership role

Professional development

Career progression opportunities

Job summary

Crystal Care Collection Limited is seeking a strategic regional leader to oversee operational excellence across the West Sussex, Hampshire and wider South East region. This hybrid role includes regular travel and overnight stays to meet demand, with a salary in a senior leadership band.

You will lead General Managers, ensure regulatory compliance, drive occupancy and financial performance, and guide the commissioning of new homes while maintaining exceptional care standards.

Qualifications

• Holds an NVQ Level 5 in Leadership for Health & Social Care (or working towards).
• Senior leadership experience within adult social care or other regulated environments.
• Experience managing multiple services or complex operations.
• Strong commercial, financial and operational awareness.
• Experience managing budgets and driving performance.

Responsibilities

• Lead governance reviews, audits and quality improvement initiatives across the region.
• Monitor workforce planning, staffing levels, recruitment and retention.
• Investigate complaints, incidents and regulatory matters as needed.
• Build relationships with local authorities, commissioners, regulators and external partners.
• Promote Crystal Care Collection's values through leadership and community engagement.

Skills

Leadership

Budget management

Operational oversight

Coaching

Governance & compliance

Education

NVQ Level 5 in Leadership (Health & Social Care)

Tools

PCS care software

Job description

operational leadership across your region, supporting both established and newly commissioned homes. Working closely with General Managers, you'll ensure homes are safe, compliant and performing to the highest standards while driving occupancy, financial performance and continuous improvement. This is a hybrid role with regular travel across the West Sussex, Hampshire and the wider South East Region to meet operational demand, with occasional overnight stays where required.

Key Responsibilities

• Lead, coach and support General Managers across multiple care homes.
• Ensure homes operate in line with CQC regulations, company policies and governance frameworks.
• Drive improvements in care quality, operational performance and occupancy.
• Support the commissioning and successful opening of new care homes.
• Monitor financial performance, budgets and cost efficiencies while maintaining exceptional care standards.
• Conduct regular performance reviews and provide leadership development for General, people development skills.
• Has a thorough understanding of CQC regulations and governance frameworks.
• Possesses exceptional communication and stakeholder management skills.
• Holds a professional, approachable and values‑led leadership style.
• Desirable Experience working with local authorities and commissioning bodies.
• Experience supporting new care home openings or commissioning projects.
• Knowledge of Person Centred Software (PCS) or similar care management systems.

Managers

• Lead governance reviews, audits and quality improvement initiatives.
• Monitor workforce planning, staffing levels, recruitment and retention across the region.
• Investigate complaints, incidents and regulatory matters where required.
• Build and maintain strong relationships with local authorities, commissioners, regulators and external partners.
• Promote Crystal Care Collection's values and reputation through effective leadership and community engagement.

Working Pattern Monday Friday 9:00am 5:00pm 40 hours per week Hybrid working with regular travel across West Sussex / Hampshire and flexibility within the South East Region to meet operational needs.

Salary £75,000 £85,000 per annum

What We Offer

• Competitive salary
• 25 days annual leave plus bank holidays
• Hybrid working opportunities
• A senior leadership role with genuine influence across a growing organisation
• The opportunity to shape care quality, culture and performance across multiple homes
• A supportive and collaborative executive team
• Ongoing professional development and career progression opportunities

Join Our Leadership Team

If you're a strategic leader with a passion for operational excellence and outstanding care, this is an opportunity to make a significant impact across a growing portfolio of luxury care homes. Help us build exceptional teams, support outstanding leaders and ensure every resident receives the highest standard of care.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.

About You

• Essential Holds an NVQ Level 5 in Leadership for Health & Social Care (or equivalent) or is actively working towards achieving this qualification.
• Has senior leadership experience within adult social care or another regulated environment.
• Has experience managing multiple services or complex operations.
• Demonstrates strong commercial, financial and operational awareness.
• Has experience managing budgets and driving performance improvement.
• Is an inspiring leader with excellent coaching and