Regional Director

AOC Outreach Services

Houston (TX)

On-site

USD 75,000 - 111,000

Full time

3 days ago

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Job summary

AOC Outreach Services seeks a Regional Director to lead a region with accountability for growth, finances, billing, compliance and outcomes. The role requires strategic leadership rather than day-to-day service delivery, with responsibility for MOUs, partnerships, and staff development across the region.

The Regional Director reports to the CEO, travels within the region and to Houston Headquarters for executive meetings, and drives region profitability through effective program delivery and

Qualifications

Bachelor's degree in business, health administration, social work, psychology or related field, or equivalent leadership experience.
Experience leading teams and owning results for a program, location or business.
Comfort reading financial reports and managing a budget.
Strong relationship-building, communication and organizational skills.

Responsibilities

Grow the region's client base through referral sources and partnerships.
Own the regional budget and oversee payroll, expenses and profit.
Monitor the region's claims and ensure timely billing and prior authorizations.
Submit Monthly Regional Report by the 2nd of each month and present it at Executive Meetings.
Maintain compliance with Texas Medicaid, HIPAA and company policies.
Lead and develop Program Directors and regional staff; ensure staffing needs are met.
Uphold the Leadership Standard and drive regional culture.

Skills

Leadership

Budget management

Communication

Relationship building

Travel readiness

Education

Bachelor's degree or equivalent leadership experience

Tools

Lauris Online

HubSpot

BambooHR

Job description

AOC OUTREACH SERVICES · JOB DESCRIPTION

Regional Director

Reports to: Chief Executive Officer

Direct reports: Program Director(s) for the region; through them, the region's administrative, QMHP-CS and Clinical Service Teams

Works with: Finance, Billing, HR, VP of Compliance, Clinical Director, Crisis Clinical Director, Lead Administrator

Location: Assigned AOC region, with travel across the region Sites and to Houston Headquarters for executive meetings

Mission Statement

AOC Outreach Services' mission is to provide special needs children and adults, and their families, the opportunity to succeed with our innovative and effective programs. We strive to provide the best quality mental health services in an effort for individuals to become self-empowering and develop strengths to live a healthy and productive life.

Our Vision

AOC Outreach Services strives to provide life-changing services to the community of Texas. We will leave no stone unturned in the pursuit to extend the pool of mental health resources while eradicating the negative stigma behind mental health.

Position summary

The Regional Director is the CEO of their region. They own the region's growth, finances, billing, prior authorizations, compliance and results. Headquarters makes sure the region's staff, and the Regional Director, are taken care of. In return, the Regional Director makes sure the services the region renders bring in the funding that keeps the region and the company flourishing. If the region is not flourishing, the Regional Director is responsible. The Regional Director leads the region; they are not pulled into day-to-day service delivery, which the Program Director owns.

Essential duties and responsibilities

1. Growth, partnerships and MOUs

Grow the region's client base through referral sources, community outreach, marketing and partnerships.

Develop and maintain MOUs with partner agencies (CPAs, GROs, RTCs and others); prepare each MOU for CEO signature and keep every MOU in good standing.

Drive crisis-first growth: every new client starts in crisis services, with a target of at least 20 new crisis clients per month.

Represent AOC in the community and at approved events.

2. Finances

Own the regional budget and overhead review with Finance.

Know the region's collections, payroll, expenses and profit every month, and explain any variance on the monthly regional invoice.

Make sure the region brings in adequate funding from the services it renders to cover its payroll and overhead and deliver profit to AOC.

Follow AOC spending policies, including event pre-approval and regional responsibility for extra marketing materials.

3. Billing and prior authorizations

Monitor the region's claims and make sure they are paid. Unpaid claims are the Regional Director's responsibility, not Headquarters.

Respond to Billing within 24 hours and make sure the region's billing issues and corrections are resolved.

Monitor prior authorizations: incomplete requests, peer-to-peer reviews and expiring authorizations.

Make sure documentation is approved within 24 hours so services can be billed.

Know the region's denials, why they happened and how they were fixed.

4. Scorecard and KPIs

Make sure the region's scorecard and KPIs meet requirements every month.

Submit the Monthly Regional Report by the 2nd of each month and present it at the Monthly Executive Meeting.

Bring the region's misses to the Monthly Executive Meeting before being asked, with a plan to fix them.

5. Compliance

Own the region's audit results, including the quarterly compliance audit by the VP of Compliance, and complete corrective action.

Know and uphold the Texas Medicaid, HIPAA and AOC policies that govern the region.

6. Team leadership

Hold the Program Director accountable for day-to-day service delivery.

Work with HR on staffing needs, hiring, onboarding and discipline; make sure the region's staff complete BambooHR onboarding and AOC Staff Academy.

Make sure the region has enough clinicians and QMHPs for its client base (8-10 QMHPs per clinician).

Grow the next leader in the region.

7. Culture and the Leadership Standard

Lead by AOC's Leadership Standard and values: Humble, Hungry, Smart.

Sign the Leadership Pledge at onboarding, every year and at any change of role or region.

Tell AOC's founding story and Our Why at new-hire orientation and regional launches; lead the region through the Regional Launch Playbook.

What the Regional Director does not own:

Area Owner Program Director

Day-to-day service delivery: client assignment, QMHP hours, Program Director

authorizations, ISPs, note approval

Hiring, onboarding, credential files and discipline HR (Regional Director consulted)

Building the P&L Finance (Regional Director explains the variance)

Clinical and crisis decisions Clinical Director and Crisis Clinical Director

MOU signature, company policy and regional baselines CEO

Performance measures

Measure Standard

Profit per site Minimum $20,000 per month

Clients in skills training + case management Minimum 104 per region

New crisis clients At least 20 per month

QMHPs per clinician 8-10

Regional baseline Met every month, as set on the regional scorecard

Quarterly compliance audit 80% or higher, with corrective action completed

Monthly Regional Report Submitted by the 2nd of each month

Leadership values average 3.0 or higher

Communication All emails and calls answered within 24 hours

Accountability

Two consecutive months below the regional baseline results in automatic escalation to the CEO and a Performance Improvement Plan.

Compensation

Upon commencement of employment, your starting salary will be:

$75,000 annually for an active client census of 30-199 clients.

Your base salary will automatically increase as the Dallas program grows:

Active Client Census Annual Base Salary

30-199 $75,000

200-399 $87,000

400-599 $99,000

600-799 $111,000

800+ To be established collaboratively

In addition, you will be eligible for a $1,500 Growth Incentive Bonus each time the program's active client census reaches a 50-client milestone, including 50, 100, 150, 200, 250, and subsequent milestones. Growth incentives are subject to AOC's applicable compliance and documentation requirements.

Employment Status

Your employment will be W-2, salaried, and at-will. Either you or AOC may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

This offer does not create a guaranteed term of employment.

Qualifications

Required