Regional Director

FirstService Residential; Chicago (IL); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Job summary

FirstService Residential in Chicago is seeking a Regional Director to strategically manage client relationships and drive loyalty, profitability, and long-term retention.

You will lead a team of community managers, foster a culture of ownership and accountability, and align operations with client goals while maintaining service excellence across residents and vendors.

Qualifications

• Active Community Association Manager license in the state of Illinois with 5–7 years of progressive property management experience.
• Understanding of physical building management, Condominium law, financial planning, and laws affecting property management.
• Collaborates effectively with coworkers, clients and others, communicates constructively to solve issues.
• Budgetary knowledge to execute programs within the community and partner with others for cost-sharing.
• Energetic, capable of multi-tasking and prioritizing multiple projects.
• Able to handle sensitive/confidential information appropriately.
• Excellent oral and written communication skills.
• Community management experience or equivalent in a related field is preferred.

Responsibilities

• Lead and mentor a diverse team of community managers to meet client needs and deliver services.
• Develop and implement client relationship management plans and actions for high-priority clients.
• Act as brand ambassador, communicating value of FirstService Residential products and services.
• Monitor financial and operational goals for each client, including contracts and renewals.
• Ensure compliance with Illinois Condo Act and company policies, protecting client funds and assets.
• Maintain service excellence in all interactions with residents, vendors, staff and colleagues.

Skills

Community Association Manager license

Experience in property management

Building management knowledge

Budgeting knowledge

High energy attitude

Confidential information handling

Communication skills

Community management experience

Job description

Description

Job Overview: As a Regional Director you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention. Regional Directors exhibit strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best. This opportunity hybrid is available at our Chicago corporate office.

Your Responsibilities

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client. Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts.
• Models company culture, values and brand promise to foster and strengthen client relationships. Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Builds strong relationships with board members by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency.
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Maintains growth and profitability of each account through the addition of new products and services based on client needs and pricing. Manage FirstService client contracts and obtaining timely renewals.
• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic.
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results
• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies. Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.

Skills & Qualifications

• Active Community Association Manager license in the state of Illinois and 5 to 7 years of progressive experience in property management or a relevant field.
• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Able to work with sensitive and/or confidential information.
• Superior oral and written communication skills.
• Community management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities

• Supervise management office and gatehouse staff members.

What We Offer

• Full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance.
• Company-paid life insurance and benefits from our employee assistance program.
• Paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 115000 - $ 130000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.