Regional Director

FirstService Residential; Chicago (IL); Híbrido; USD 115 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Resumo da oferta

FirstService Residential Chicago is seeking a Regional Director who will strategically manage client relationships, deliver key insights, and drive loyalty, profitability, and long-term client retention across our property management portfolio.

You will lead a team of community managers, foster ownership and accountability, and ensure exceptional service by aligning financial and operational goals with client needs. This hybrid role is based at our Chicago corporate office.

Qualificações

• Active Community Association Manager license in Illinois.
• 5–7 years of progressive experience in property management or a related field.
• Budgetary knowledge and control for programs within the community.
• Superior oral and written communication skills.
• Ability to multi-task and prioritize multiple projects.

Responsabilidades

• Develop client relationship management plans and action plans for high-priority accounts.
• Act as a brand ambassador to communicate the value of products and services.
• Build strong relationships with boards, acting as a trusted advisor.
• Influence financial and operational goals for each client.
• Grow profitability by adding new products/services and managing contracts.
• Attract and retain a diverse team of managers; onboard and develop staff.
• Provide ongoing training and coaching for associates.
• Mentor community managers and enforce professional conduct.
• Ensure compliance with Illinois Condo Act and company policies.
• Maintain service excellence in interactions with residents, vendors, staff, and colleagues.

Conhecimentos

Active CAM license (IL)

Property management experience

Budget management

Oral and written communication

Multi-tasking

Descrição da oferta de emprego

Description

Job Overview:

As a Regional Director you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention. Regional Directors exhibit strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential.

This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best.

This opportunity hybrid is available at our Chicago corporate office.

Your Responsibilities:

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client. Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts.


• Models company culture, values and brand promise to foster and strengthen client relationships. Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.


• Builds strong relationships with board members by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency.


• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.


• Maintains growth and profitability of each account through the addition of new products and services based on client needs and pricing. Manage FirstService client contracts and obtaining timely renewals.


• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.


• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities.


• Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic.


• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results.


• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies. Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses.


• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.

Skills & Qualifications:

• Active Community Association Manager license in the state of Illinois and 5 to 7 years of progressive experience in property management or a relevant field.


• Understanding of physical building management, Condominium law, financial planning, and law affecting property management.


• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.


• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.


• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.


• Able to work with sensitive and/or confidential information.


• Superior oral and written communication skills.


• Community management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities

• Supervise management office and gatehouse staff members.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 115000 - $ 130000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.