Regional Customer Success Agent

Avtron Power Solutions, LLC.; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Avtron Power Solutions, LLC. is seeking a motivated Regional Customer Success Agent to foster customer relationships and ensure satisfaction. This on-site role in Cleveland involves managing customer inquiries, supporting orders, and collaborating with various teams. The ideal candidate has strong communication skills and a background in customer service or sales.

Qualifications

• 2-4 years of relevant inside sales or customer service experience.
• Proficient in Microsoft Office programs.
• Creative problem-solver with outstanding customer service skills.

Responsibilities

• Serve as the main point of contact for customers in your region.
• Assist new regional customers in onboarding and support.
• Collaborate with internal teams to exceed customer expectations.

Skills

Communication

Organizational

Problem-solving

Team player

Education

Bachelor’s Degree from an accredited college or university

Tools

Microsoft Office

SAP

CRM systems

Job description

Avtron Power Solutions, LLC, Valley View, Ohio, United States of America

Job Description

Posted Monday, May 19, 2025 at 4:00 AM

OUR MISSION: TO ENSURE CRITICAL POWER IS AVAILABLE WHEN THE WORLD NEEDS IT.

We are looking for a motivated and customer-focused Regional Customer Success Agent to support and grow customer relationships within a designated geographic territory. This role acts as the primary liaison between our customers and internal teams, ensuring satisfaction, efficient order fulfillment, and technical support tailored to regional needs. The ideal candidate will possess strong communication skills, follow-up skills, organizational skills and the ability to thrive in a dynamic, multi-regional environment. This position will work on site at the Valley View (Cleveland) Ohio office

DUTIES AND RESPONSIBILITIES:
• Regional Customer Management: Serve as the main point of contact for customers in your assigned region, ensuring consistent communication and personalized support. Handle inquiries via phone, email, and chat, providing timely and effective resolutions across all service touchpoints.
• Customer Advocacy: Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time.
• Customer Onboarding: Assist new regional customers in onboarding, ensuring a smooth transition with setup guidance and support resources tailored to their regional needs
• Order and Delivery Oversight: Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication.
• Issue Resolution: Handle and resolve customer complaints concerns in a timely and professional manner.
• Cross-Functional Coordination: Collaborate with sales, engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations.
• Performance & Improvement: Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experience
• Documentation: Maintain accurate records of customer interactions, issues, and resolutions

Additional Responsibilities:
• Participate in annual customer business review meetings
• Expedites backorders and process customer returns.
• Travel less than 5%

MINIMUM QUALIFICATIONS:
• Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
• 2-4 years of relevant inside sales or customer service experience
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
• Experience using SAP and CRMs systems a plus
• Creative problem-solver with outstanding customer service skills

SKILLS
• Creative problem-solver with outstanding customer service skills
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Team player who works well individually, as well as part of a team

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Avtron Power Solutions, LLC, Valley View, Ohio, United States of America