Regional Customer Service Manager - Midwest/Mid-Atlantic Area

PestCo; Pennsylvania; On-site; USD 75,000 - 85,000; Full time

Job summary

PestCo seeks a Regional Customer Service Manager for the Midwest/Mid-Atlantic Area to enhance customer service operations across multiple branches. This leadership role emphasizes team development, strategic initiatives, and driving customer satisfaction, with significant growth opportunities through a comprehensive benefits package.

Benefits

Comprehensive Benefit Plans

Paid Time Off, Sick Time, & Holidays

Medical, Dental, and Vision Insurance

401K with Employer Match

Health Savings Account with Employer Contribution

Employee Assistance Program

Qualifications

• 5+ years in high-performing customer service roles.
• Experience managing teams of four or more.
• Valid driver’s license.

Responsibilities

• Lead and optimize a high-performing customer service team.
• Monitor and report on key performance indicators.
• Implement strategic initiatives to drive retention.

Skills

Customer satisfaction

Organization

Multitasking

Conflict resolution

Communication skills

Strategic thinking

Problem-solving

Education

BS in Business or similar degree

Tools

Microsoft Office Suite

Job description

Regional Customer Service Manager - Midwest/Mid-Atlantic Area

6 days ago Be among the first 25 applicants

This range is provided by PestCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Work. Grow. Build. Life.

Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Regional Customer Service Manager - Midwest/Mid-Atlantic Area

Position Type: Full-Time, Exempt

Compensation: 75k – 85k + generous quarterly bonus potential!

As theRegional Manager of Customer Service, you will oversee the operations of multiple branch locations, ensuring a consistently exceptional customer experience across all touchpoints. This role requires a dynamic leader with a passion for service excellence and a proven ability to manage people, processes, and performance.

Key Responsibilities:

• Lead, optimize and scale a high-performing customer service team, develop and implement strategic initiatives, drive customer satisfaction, retention, and loyalty
• Recruit, train, and develop both new and existing customer service associates
• Provide ongoing coaching and performance feedback to Customer Service Representatives (CSRs) and Office Managers
• Ensure compliance with company policies and procedures to maintain consistent and superior customer experience
• Monitor, analyze, and report on key performance indicators (KPIs) to meet customer experience and financial goals
• Lead performance evaluations, provide guidance, and support professional development within the team
• Collaborate with senior leadership to develop and execute annual plans aligned with company OKRs (Objectives and Key Results)
• Drive change management initiatives and ensure successful implementation of strategic plans
• Identify operational needs and deliver solutions to enhance service delivery and team efficiency
• Present regular performance updates and progress reports to leadership, using data to inform decisions and optimize outcomes
  
  

Qualifications & Requirements:

• 5 + years of proven success in leading and managing high-performing customer service teams
• Requires up to 35% travel
• Experience managing teams of four (4) or more customer support representatives across multiple locations
• Strong track record of driving customer satisfaction and operational excellence
• Strong organizational and multitasking abilities.
• Excellent conflict resolution and interpersonal communication skills.
• Ability to work independently while adhering to established policies and procedures.
• Keen attention to detail and a proactive approach to problem-solving.
• Strategic thinking with the ability to interpret performance trends and implement corrective actions .
• Strong understanding of business performance metrics and their drivers.
• Ability to work independently and make critical decisions under pressure
• Prioritizing tasks and managing competing deadlines .
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Valid driver’s license (if travel is involved
• BS in Business or similar degree preferred
  
  

Why Join the PestCo Team?

Comprehensive Benefit Plans:

• Company-provided cellphone/devices or reimbursement
• Overtime, Commissions, and Bonuses
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• Educational Resources and Training provided on-the-job.
  
  

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com .

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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