Regional CS Manager — Lead, Develop, & Drive Global Service

Talentify

Monroe (OH)

On-site

USD 90,000 - 120,000

Full time

12 days ago

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Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Career development opportunities

Job summary

CSafe is seeking a Customer Service Manager to lead the regional team from our World Headquarters in Monroe, Ohio. The role oversees day-to-day service delivery, escalations, and customer relationships across North America and Latin America, reporting to the Director of Customer Service.

You will champion regional initiatives, ensure adherence to CSafe’s Service Model and SOPs, and mentor Supervisors to deliver high-quality, proactive support.

Qualifications

Bachelor’s degree in Management, Business Administration, or a related field.
7+ years of customer service experience with leadership responsibilities.
Proven ability to manage day-to-day service operations, escalations, and SLA oversight.

Responsibilities

Lead regional Customer Service Supervisors and ensure SLA commitments are met.
Oversee order management, invoicing, and customer relations across NA and LatAm regions.
Drive talent development, onboarding, and succession planning within the regional team.
Partner with cross-functional teams to improve processes, tools, and customer experience.

Skills

People management

SLA oversight

Cross-functional leadership

CRM platforms

ERP systems

Strategic thinking

English fluency

Education

Bachelor’s degree in Management or Business Administration

Tools

Sage X3

Zendesk

Kustomer

Salesforce

Job description

You will champion regional initiatives, ensure adherence to CSafe’s Service Model and SOPs, and mentor Supervisors to deliver high-quality, proactive support.

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