Crisis Management Specialist - Americas

TikTok; San Jose (CA); On-site; USD 83,520 - 134,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid parental leave

Paid holidays and sick days

Life insurance and wellbeing benefits

Job summary

A leading tech company is seeking a Crisis Specialist to join their team in San Jose, California. This role involves supporting the Regional Crisis Manager to enhance crisis preparedness and manage responses. The ideal candidate will have over 4 years of experience in crisis management, strong project management skills, and the ability to make sound decisions in high-pressure situations. This position offers competitive compensation and a dynamic work environment centered around creativity and innovation.

Qualifications

• 4+ years of experience in business continuity, crisis management, or emergency management.
• Strong project management, report writing, incident documentation, and communication skills.
• Ability to write clearly and succinctly, tailoring messages to a wide audience.
• Demonstrated ability to exercise sound judgment and make effective decisions during high‑urgency situations.

Responsibilities

• Assist the Regional Crisis Manager with enhancing crisis preparedness/ managing response.
• Support specialty plan development.
• Assist in training and exercising engagements.
• Aid regional risk identification & evaluation activities.
• Provide support during real-time response activities.
• Help manage CMT Larkchat groups and membership.
• Responsible for regional reporting and administrative activities.

Skills

Project management

Report writing

Incident documentation

Communication skills

Judgment under pressure

Job description

Responsibilities

The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis. Our program has global coverage across all company's corporate offices, products & services (excluding Data Centers & TikTok US Data Security - USDS), and focuses on the assessment, anticipation, preparedness, response, recovery & review of PSec crisis situations. As the Crisis Specialist, you will be responsible for assisting the Regional Crisis Manager in advancing & operationalizing the Global Crisis Management program for the region.

• Assist the Regional Crisis Manager with enhancing crisis preparedness/ managing response in the region.
• Support specialty plan development (risk or contingent‑specific).
• Assist the design, development, conduct, and evaluation of CMT training & exercising engagements in the region.
• Aid regional risk identification & evaluation activities.
• Assist on programmatic projects aimed at enhancing overall enterprise and cross‑region crisis preparedness.
• Provide overall support during real‑time response activities, including scribing responsibilities.
• Help manage CMT Larkchat groups and CMT membership.
• Responsible for regional reporting, engagement tracking, scheduling, and other administrative activities.
• Act as in‑region backup for the Regional Crisis Manager.

Qualifications

Minimum Qualifications

• 4+ years of experience in business continuity, crisis management, or emergency management.
• Strong project management, report writing, incident documentation, and communication skills.
• Ability to write clearly and succinctly, tailoring messages to a wide audience.
• Demonstrated ability to exercise sound judgment and make effective decisions during high‑urgency situations.

Preferred Qualifications

• Experience developing and facilitating crisis management or business continuity training and exercises at a regional level.
• Working knowledge of crisis management frameworks and program delivery within large organizations; experience in the technology industry strongly preferred.
• Proven success in coordinating corporate functions within complex, multi‑national environments.
• Experience working across global and diverse business environments.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $83,520 - $134,400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.