Regional Coordinator - Order and Distribution

AB Volvo; Macungie (Lehigh County); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off

Competitive retirement savings plans

Volvo Group University

Work-life programs

Job summary

Volvo Group's Mack Trucks North America is seeking a Regional Coordinator to support order and distribution execution. Located in Macungie, PA, the role serves as the primary operational liaison between Mack Trucks, our dealer network, and internal partners to ensure accurate orders, timely production scheduling and on-time delivery.

You will monitor orders, communicate production updates, resolve issues, and drive continuous improvement across the order-to-delivery lifecycle.

Qualifications

• Bachelor's degree in Business, Supply Chain, Marketing, or related field preferred.
• Equivalent experience (5+ years) in customer service, operations, logistics, or order management will also be considered.
• Fluent in English; Spanish preferred.

Responsibilities

• Serve as the primary point of contact for assigned dealers and regional sales teams.
• Deliver timely updates regarding production schedules, factory changes, quality holds, and order status.
• Resolve customer concerns while maintaining a high level of responsiveness and professionalism.
• Monitor vehicle orders from placement through delivery; resolve discrepancies and system exceptions.
• Coordinate Return-to-Stock, Dealer Transfers, Reversals, Available Vehicles, and other order adjustments.
• Ensure billing accuracy to support timely invoicing and customer payments.
• Administer internal processes supporting regulatory compliance.
• Identify opportunities to improve order management processes and customer experience.

Skills

Customer/dealer contact

Problem solving

English/Spanish communication

Education

Bachelor's degree in Business/Supply Chain/Marketing or related

Tools

Excel

Power BI

SharePoint

Job description

Regional Coordinator - Order and Distribution

Location:

Macungie, PA, US, 18062

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

In the Regional Coordinator role, you will support order and distribution execution for Mack Trucks North American Sales and Marketing. The Regional Coordinator serves as the primary operational liaison between Mack Trucks, our dealer network, and internal business partners to ensure accurate order execution, timely production scheduling, and exceptional customer delivery performance. This position plays a critical role in maintaining customer satisfaction by proactively managing order exceptions, communicating production updates, and driving continuous process improvement across the order-to-delivery lifecycle.

Core Responsibilities:

Customer & Dealer Support

• Serve as the primary point of contact for assigned dealers and regional sales teams.


• Deliver timely updates regarding production schedules, factory changes, quality holds, and order status.


• Resolve customer concerns while maintaining a high level of responsiveness and professionalism.

Order Management

• Monitor vehicle orders from placement through delivery.


• Resolve order discrepancies and system exceptions.


• Coordinate Return-to-Stock, Dealer Transfers, Reversals, Available Vehicles, and other order adjustments.


• Ensure billing accuracy to support timely invoicing and customer payments.

Process Management

• Administer internal processes supporting regulatory compliance.


• Monitor workflow queues and shared mailboxes to ensure service level expectations are met.


• Identify opportunities to improve order management processes and customer experience.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Skills and Knowledge

• Technical knowledge of Mack product offerings and abilities.


• Experience in multi-faceted problem solving & experience with customer/dealer contact.


• Microsoft Excel/Power BI/SharePoint.

Minimum Education/Experience

Bachelor's degree in Business, Supply Chain, Marketing, or a related field preferred. Equivalent experience (5+ years) in customer service, operations, logistics, or order management will also be considered. Fluent in English & Spanish preferred.

Ready for the next move?

If you want to make a real impact in your career, Mack Trucks is where you want to be. We look forward to meeting you.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $63,100.00 - $77,900.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.


• Generous paid time off.


• Competitive matching retirement savings plans.


• Working environment where your safety, health and wellbeing come first.


• Focus on professional and personal development through Volvo Group University.


• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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