Regional Community Manager

IDM Companies, LLC; Brownsville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

IDM Companies, LLC in Brownsville, TN is seeking a Regional Community Manager to lead a portfolio of multifamily communities, overseeing onsite staff to sustain the financial health of the properties and deliver an exceptional resident experience.

You will drive marketing initiatives, budgeting, leasing, and operations, coordinate with pricing, accounting, construction, and HR teams, and ensure compliance with applicable laws while maintaining a concierge-level service orientation.

Qualifications

• 7+ years of property management experience, preferably conventional multifamily.
• 3+ years in a regional management role managing onsite staff.
• Strong interpersonal and leadership skills with a focus on customer experience.
• Proven budget planning and cost-control abilities.

Responsibilities

• Oversee marketing efforts, outreach, networking, and social media campaigns.
• Provide reporting on key performance indicators to track goals.
• Approve and supervise administrative tasks, including leasing and accounting processes.
• Lead annual budget creation and manage expenditures to maximize income.
• Ensure monthly resident events to support retention and occupancy goals.

Skills

Property management

Leadership

Budgeting

Customer service

Communication

Marketing

Team management

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Regional Community Manager Overview

The Regional Community Manager is responsible for all aspects of a portfolio of communities, ensuring operations run smoothly. This position is empowered to provide strategic leadership through oversight of onsite staff to develop and carry out plans that maintain and improve the physical and financial health of the community and its residents. The Regional Community Manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.

Duties/Responsibilities

• Maintain knowledge of market conditions and oversee the marketing efforts of the staff to include outreach, preferred employer programs, networking, and social media campaigns.
• Research, analyze, and provide reporting on key performance indicators to ensure goals are being met.
• Review, approve and oversee administrative tasks, including POS, petty cash, applications, move-ins, delinquency, lease renewals, move-outs, notices, month-end accounting, variance reports, and the eviction process.
• Lead annual budget creation and assist staff in managing the budget to maximize income, while reducing expenses.
• Ensure monthly resident events are held, to aid in retention, positive reviews, and occupancy goals.
• Provide concierge-level customer service to clients, customers, vendors, and co-workers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolution, being respectful and professional at all times.
• Forecast, hire, train, develop, coach, set goals/expectations, and provide supervision, empowerment, support feedback, and discipline to staff.
• Partner with key departments, such as pricing, marketing, accounting, construction, and human resources for strategic planning.
• Perform monthly property walks and onsite inspections. Oversee capital expense projects. Facilitate new community onboarding and lease-up functions.
• Comply, and oversee that staff comply, with federal, state, and local Landlord/ Tenant laws: fair housing regulations, company policy, and procedure.
• Comply with all company policy, while demonstrating the IDM Core Values at the highest level.

Skills/Abilities

• 7+ years relevant property management experience required; preferably conventional.
• 3+ years in a multifamily regional manager role; preferably conventional.
• Excellent interpersonal, motivational, time management, and leadership skills.
• Team player, willing to go the extra mile to provide concierge-level customer service. Shows initiative and is skilled in contingency planning.
• Strong multi-tasking, organizational, and problem-solving skills with attention to detail; a solution finder.
• Ability to effectively communicate at all levels of the organization; both written and verbal.
• Well-versed in property management software and technologically savvy.
• Some travel and after-hours are required.

Physical Requirements

• Must be able to sit, stand and walk for prolonged periods of time
• Must be able to lift 15 pounds

IDM Companies is a fully integrated real estate development company focused on investing, developing, and managing multifamily apartments in the Pacific Northwest and Southwest Regions of the United States. With a focus on building both traditional garden-style apartments and urban mid-rise spaces, IDM professionally manages over 7,000 apartment homes with another 3,900 currently in development. IDM provides residents with one-of-a-kind living experiences through our concierge-style customer service, amenity-rich spaces, and exquisite design that comes with 30 years of experience in the industry. We owe our continued growth to a strategic vision based on our values of faith, respect, and integrity. We believe real success comes from our most valued asset, our people. As a recipient of the 2023 Top Workplaces USA award, IDM is proud to be a company that puts its people first by fostering an environment for growth and opportunity, providing best in the industry benefits, and taking immense pride in our ability to make a difference in our communities. We are seeking exceptional people to help us continue to grow our company.