Regional Collector Associate - REMOTE

Ryder System, Inc.; Carson City (NV); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading transportation company in Carson City is seeking a Regional Collections Associate to manage collections activities and improve financial results. The ideal candidate has strong communication skills and experience in commercial collections, with a focus on resolving customer payment issues. Responsibilities include contacting customers for payment, analyzing disputes, and providing updates to finance leadership. This is an essential role for maintaining financial health and customer relationships.

Qualifications

• 1 year or more in commercial collections required.
• 2 years or more in accounting/financial with H.S. Diploma required.
• 0 to 1 year in accounting/financial with Associate's/Bachelor's required.
• Intermediate knowledge of commercial collections process required.
• Intermediate MS Office Suite skills required.

Responsibilities

• Manage collection activities for assigned accounts.
• Contact customers to negotiate payments and resolve issues.
• Analyze disputes and deductions to facilitate resolutions.
• Provide updates on receivables to finance and leadership.
• Participate in projects related to collections enhancement.

Skills

Problem solving skills

Strong verbal and written communication skills

Ability to create and maintain professional relationships

Organized with excellent time management skills

Knowledge of commercial collections process

MS Office Suite

Education

H.S. diploma/GED

Associate's degree in business or related field

Bachelor's degree in business or related field

Job description

The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally.

The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense.

Essential Functions

• Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re mediate customer payment terms, and determines contract defaults.
• Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc.
• Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables.
• Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.

Additional Responsibilities

• Develop documentation and user manuals as directed.
• Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships.
• Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.
• Performs other duties as assigned

Skills and Abilities

• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Possesses strong technical aptitude
• Requires full use and application of relevant principles, theories, concepts and techniques
• Functional/Technical skills
• Demonstrates a high commitment to quality
• Must have decision quality, approachability, composure and creativity
• Ability to build strong customer relationships
• Highly thorough and dependable
• Detailed oriented with excellent follow-up practices
• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred in business, accounting, financial or related field
• Bachelor's degree preferred in business, accounting, financial or related field
• One (1) year or more in commercial collections required
• Two (2) years or more in accounting/financial with the H.S. Diploma required
• 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required
• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.