Regional Client & Workplace Experience Leader

RR Donnelley & Sons; Chicago (IL); On-site; USD 85,000 - 136,000; Full time

Job summary

RRD in Chicago seeks an Account Manager, Client & Workplace Experience to lead regional operations across workplace, hospitality, facilities and office services. You will drive service delivery excellence, build client partnerships, and implement continuous improvement across multiple sites.

Responsibilities include leading a nine-person team, managing budgets and vendor relationships, presenting service reviews, and identifying opportunities for account growth. Monday–Friday, 8:00am–5:00pm.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of workplace services, hospitality, office services, facilities, or related operational leadership experience within a corporate or professional services environment.
• Prior experience managing multi-site operations, teams, and client relationships.
• Strong client service, leadership, communication, organizational, financial judgment, problem-solving, and decision-making skills in a fast-paced, service-focused environment.
• Proven experience managing operational performance, budgets, vendors, service standards, complex or multi-service solutions, and client relationships.
• Demonstrated ability to improve or sustain client, service, financial, or contract performance through practical solutions and continuous improvement.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to build strong stakeholder relationships, maintain confidentiality, and exercise sound judgment.
• Ability to work effectively with multi-functional teams and diverse stakeholders while maintaining attention to detail and meeting deadlines.
• Ability to travel within assigned locations as business needs require.

Responsibilities

• Lead Client & Workplace Experience operations across assigned locations, ensuring delivery of consistent white-glove service standards and operational excellence.
• Serve as the primary regional client partner and escalation point for service, operational, workforce, and workplace experience matters.
• Support implementation of global service standards, governance practices, and continuous improvement initiatives.
• Partner with stakeholders, vendors, and site leadership to deliver seamless workplace, hospitality, reception, facilities, and office services support.
• Create and present regular Client Service Reviews, using service data and client feedback to identify process improvements, support informed decision-making, and demonstrate value to the client.
• Identify opportunities for account growth, new services, and resolutions to client challenges, escalating opportunities to the manager as appropriate.

Skills

Client service

Leadership

Communication

Organization

Financial judgment

Problem-solving

Decision-making

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

RRD in Chicago seeks an Account Manager, Client & Workplace Experience to lead regional operations across workplace, hospitality, facilities and office services. You will drive service delivery excellence, build client partnerships, and implement continuous improvement across multiple sites.

Responsibilities include leading a nine-person team, managing budgets and vendor relationships, presenting service reviews, and identifying opportunities for account growth. Monday–Friday, 8:00am–5:00pm.