Regional Client Experience & Ops Leader

H&R Block; Washington (Washington County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operations, team performance, and business results.

You’ll coach Tax Professionals and Client Service Professionals, drive client-centric leadership in the field, and balance strategic oversight with hands-on presence to align priorities and improve results.

Qualifications

• Bachelor’s degree or related experience.
• 3+ years leading multi-site teams with accountability for outcomes.
• Strong client-centric leadership delivering consultative experience.
• Experience managing operations, staffing, and compliance.

Responsibilities

• Own delivery of a consistent client experience across 4-6 offices.
• Evaluate execution quality and drive improvements across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide coaching based on observed behavior and results.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, trends, and implement actions for results.
• Ensure daily operations, staffing, scheduling, and compliance.
• Oversee office readiness, facilities, and seasonal staffing needs.

Skills

Team leadership

Client-centric mindset

Operational excellence

Coaching & development

Data-driven decision making

People management across locations

Strategic execution

Education

Bachelor's degree or related experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operations, team performance, and business results.

You’ll coach Tax Professionals and Client Service Professionals, drive client-centric leadership in the field, and balance strategic oversight with hands-on presence to align priorities and improve results.