Regional Client Experience Marketing Specialist - Remote (PST)

OneDigital; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

A dynamic insurance and financial services firm is seeking a Regional Client Experience Marketing Specialist. This role involves executing regional marketing strategies to enhance client experiences and drive growth. Ideal candidates will have extensive B2B marketing experience, strong communication skills, and proficiency in digital tools. The position offers competitive salary and a supportive workplace culture.

Benefits

Health and wellbeing benefits

Career development programs

Paid time off

Qualifications

• 3+ years of B2B marketing experience in employee benefits, insurance, HR, and/or financial services.
• Demonstrated ability to drive MQLs through integrated marketing campaigns.
• Experience working with social and digital platforms.

Responsibilities

• Support execution of client experience marketing initiatives.
• Develop strategies for client retention and expansion.
• Manage brand awareness activities and marketing campaigns.

Skills

B2B marketing experience

Customer journey mapping

Excellent communication skills

Problem-solving skills

Proficiency in digital platforms

Education

Bachelor's Degree in Marketing or related field

Tools

HubSpot

Adobe Suite

Microsoft Office

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity:

Regional Client Experience Marketing Specialist

OneDigital’s growing and we’re looking for a Regional Marketing Specialist to join our team! The ideal candidate will have experience in an integrated, digital, content, design and results-focused marketing environment. You will support regional-focused Client Experience initiatives while collaborating with our national marketing team to deliver strategies and assets for OneDigital’s insurance, HR, and financial services solutions. You will have opportunities to manage a wide variety of marketing projects—including building the brand, managing campaigns to drive client expansion, developing thought leadership content, planning and executing industry events, developing print collaterals and website messaging, and executing marketing automation activities.

This role requires a combination of strategic thinking, creativity, and analytical skills to design and deliver remarkable client experiences that drive business growth. This role supports the Regional Client Experience Marketing team and reports to the Regional Manager of Client Experience Marketing.

In this role, you will:

• Provide support for the development and execution of the region’s client experience marketing initiatives.
• Collaborate with regional marketing team in developing strategies and best practices to support the region’s retention and client expansion goals that will ensure dynamic client growth and industry-leading retention.
• Assist in crafting and executing defensive RFP responses, working closely with client service teams to ensure the company is positioned as the preferred partner, addressing client needs and mitigating competitive threats.
• Support the consistent application of brand guidelines and templates across all client deliverables, collaborating with internal teams to ensure that all materials align with the company’s brand identity and maintain a unified, professional appearance.
• Support regional event marketing initiatives and provide consulting on event marketing best practices to offices in the region.
• Manage brand awareness activities in the region, including regional enablement resources, CX event marketing, key market client messaging and execution.
• Collaborate on an end-to-end customer journey strategy and develop comprehensive plans to engage with customers at every stage and develop and implement strategies to enhance the overall client experience across all touchpoints to drive customer loyalty.
• Support client feedback mechanism to identify areas for improvement and drive experience enhancements.

The ideal candidate:

• 3+ years of B2B marketing experience in employee benefits, insurance, human resources, and/or financial services
• Bachelor’s Degree in Marketing, Communications, Public Relations, Information Design or a related field
• Demonstrated ability to drive MQLs as a result of integrated and digital marketing campaigns in a B2B environment
• Strong understanding of customer journey mapping and passion for delivering exceptional customer experiences
• Demonstrated experience working with social and digital platforms (LinkedIn, Instagram, X/Twitter, Facebook) and tools (HubSpot, Microsoft Dynamics, WordPress, SimpleBooklet, Constant Contact, Mail Chimp, Google Analytics), design (Adobe Suite, Canva), and organizational platforms (Microsoft Office, Salesforce, Smartsheet)
• Proactive, energetic, and ready to dive in and get your hands dirty
• Ability to coordinate the activities of outside vendors to accomplish multiple, concurrent deadlines
• Proven ability to work collaboratively with cross-functional teams
• Excellent written and verbal communication skills
• Demonstrated ability to handle multiple projects in a fast-paced, independent or team environment
• Strong problem-solving, critical thinking and organizational skills
• A continuous learner with ability to accept constructive feedback and grow as a result

The typical base pay range for this role nationwide is $65,000.00 to $75,000.00 per year.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry policies where allowed by law.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize AI technologies to enhance our recruitment process, including filtering candidates based on qualifications and rediscovering potential candidates from our existing applicant pool. Our AI systems help us identify the best fit for open positions, ensuring a streamlined hiring experience. AI does not replace humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!